Please sign in to WorldCat

Don't have an account? You can easily create a free account.

Home

WorldCat Home About WorldCat Help Get E-mail Updates Feedback WorldCat Blog

Search

Search for Library Items Search for Lists Search for Contacts

Create lists, bibliographies and reviews: or

Cite/Export

Cite/Export

Copy a citation

APA

Chicago (Author-Date)

Harvard

MLA

Turabian

Export a citation
Export to RefWorks Export to EndNote Cancel
Note: Citations are based on reference standards. However, formatting rules can vary widely between applications and fields of interest or study. The specific requirements or preferences of your reviewing publisher, institution or organization should be applied.
Print
E-mail

E-mail

All fields are required.

The E-mail Address(es) field is required. Please enter recipient e-mail address(es).

The E-mail Address(es) you entered is(are) not in a valid format. Please re-enter recipient e-mail address(es).
Enter recipient e-mail address(es): Separate multiple addresses with commas (,)
The name field is required. Please enter your name.
Enter your name:
Your e-mail address is required. Please enter your e-mail address.

Your e-mail address you entered is not in a valid format. Please re-enter your e-mail address.
Enter your e-mail address: Subject:
The E-mail message field is required. Please enter the message.
E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/52594807 Title: Fundamentals of customer-focused management : competing through service Author: Joby John Publisher: Westport, Conn. : Praeger, 2003. ISBN/ISSN: 156720564X 9781567205640 OCLC:52594807

The ReCaptcha terms you entered were incorrect. Please try to match the 2 words shown in the window, or try the audio version.

Cancel
Bookmark & Share
Permalink

Permalink

Copy this URL to link to this page:

Write a review
Rate this item:
- 1
- 2
- 3
- 4
- 5

Fundamentals of customer-focused management : competing through service

Preview this item

Fundamentals of customer-focused management : competing through service

Author:	Joby John
Publisher:	Westport, Conn. : Praeger, 2003.
Edition/Format:	Book : EnglishView all editions and formats
Rating:

Get this item

Borrow / obtain a copy

Borrow or obtain a copy

Finding libraries that hold this item...

Details

Document Type:	Book
All Authors / Contributors:	Joby John Find more information about:
ISBN:	156720564X 9781567205640
OCLC Number:	52594807
Description:	xx, 216 p. : ill. ; 25 cm.
Contents:	Pt. I. Introduction and overview. Introduction to customer-focused management -- pt. II. Understanding customer value and service orientation. Customer value : what business are you in? -- On being service oriented : the key to a sustainable competitive advantage -- pt. III. Managing customer information. Understanding the customer -- Customer knowledge management -- pt. IV. Creating and delivering superior customer value -- Delivering customer-focused value by managing customer interactions -- Maximizing yield from value-creating assets -- pt. V. Managing customer relationships. Selecting and attracting the right customers -- Guaranteeing customer value and product quality -- Customer defection management -- pt. VI. Ensuring customer-focused culture. Ensuring a customer-focused corporate culture.
Responsibility:	Joby John.

You:	Sign In \| Register \| My WorldCat \| My Lists \| My Watchlist \| My Reviews \| My Tags \| My Saved Searches
WorldCat:	Home \| About \| Help \| Get E-mail Updates \| Feedback \| Search \| WorldCat Blog

More like this

Subjects

Similar Items