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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/33281839 Title: Service quality in academic libraries Author: Peter Hernon; Ellen Altman Publisher: Norwood, N.J. : Ablex, ©1996. ISBN/ISSN: 1567502091 9781567502091 1567502105 9781567502107 OCLC:33281839

  
  

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Subjects

• Academic libraries -- United States.
• Libraries and students -- United States.
• Libraries and scholars -- United States.
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Service quality in academic libraries