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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/43334118 Title: Unobtrusive evaluation of reference service and individual responsibility : the Canadian experience Author: Juris Dilevko Publisher: Westport, CT : Ablex Pub. Corporation, 2000. ISBN/ISSN: 1567505066 9781567505061 1567505074 9781567505078 OCLC:43334118
  

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Subjects

• Depository libraries -- Reference services -- Canada -- Quality control.
• Depository libraries -- Reference services -- Canada -- Evaluation.
• Bibliothèques de dépôt -- Services de référence -- Canada -- Qualité -- Contrôle.
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Unobtrusive evaluation of reference service and individual responsibility : the Canadian experience

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