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E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/124159605 Title: The evaluation and measurement of library services Author: Joseph R Matthews Publisher: Westport, Conn. : Libraries Unlimited, 2007. ISBN/ISSN: 9781591585329 1591585325 OCLC:124159605

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The evaluation and measurement of library services

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The evaluation and measurement of library services

Author:	Joseph R Matthews
Publisher:	Westport, Conn. : Libraries Unlimited, 2007.
Edition/Format:	Book : EnglishView all editions and formats
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Material Type:	Internet resource
Document Type:	Book, Internet Resource
All Authors / Contributors:	Joseph R Matthews Find more information about:
ISBN:	9781591585329 1591585325
OCLC Number:	124159605
Description:	xx, 372 p. : ill. ; 26 cm.
Contents:	Evaluation issues -- Evaluation models -- The right tools for the job -- Qualitative tools -- Quantitative tools -- Analysis of data -- Library users and nonusers -- Evaluation of the physical collection -- Evaluation of electronic resources -- Evaluation of reference services -- Evaluation of technical services -- Evaluation of interlibrary loan -- Evaluation of online systems -- Evaluation of bibliographic/library instruction and information literacy -- Evaluation of customer service -- Evaluating the broader perspective -- Accomplishments : the key to realizing value -- Economic impacts -- Evaluation of social impacts -- Communicating the value of the library.
Responsibility:	Joseph R. Matthews.
More information:	Table of contents only

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