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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/191846873 Title: Scorecards for results : a guide for developing a library balanced scorecard Author: Joseph R Matthews Publisher: Westport, Conn. : Libraries Unlimited, 2008. ISBN/ISSN: 9781591586982 1591586984 OCLC:191846873

  
  

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• Public libraries -- Evaluation.

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Scorecards for results : a guide for developing a library balanced scorecard