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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/40142972 Title: The reference encounter : interpersonal communication in the academic library Author: Marie L Radford Publisher: Chicago : Association of College and Research Libraries, 1999. ISBN/ISSN: 0838979513 9780838979518 OCLC:40142972

  
  

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Subjects

• Academic libraries -- Reference services -- United States.
• Communication in library science -- United States.
• Bibliothèques universitaires -- Services de référence -- États-Unis
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The reference encounter : interpersonal communication in the academic library