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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/42855487 Title: The experience economy : work is theatre & every business a stage Author: B Joseph Pine; James H Gilmore; NetLibrary, Inc Publisher: Boston : Harvard Business School Press, ©1999. ISBN/ISSN: 0585061610 9780585061610 OCLC:42855487

  
  

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The experience economy : work is theatre & every business a stage