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E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/50505814 Title: Conducting the reference interview : a how-to-do-it manual for librarians Author: Catherine Sheldrick Ross; Kirsti Nilsen; Patricia Dewdney Publisher: New York : Neal-Schuman Publishers, ©2002. ISBN/ISSN: 1555704328 9781555704322 OCLC:50505814

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Conducting the reference interview : a how-to-do-it manual for librarians

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Conducting the reference interview : a how-to-do-it manual for librarians

Author:	Catherine Sheldrick Ross; Kirsti Nilsen; Patricia Dewdney
Publisher:	New York : Neal-Schuman Publishers, ©2002.
Series:	How-to-do-it manuals for librarians, no. 117
Edition/Format:	Book : EnglishView all editions and formats
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Document Type:	Book
All Authors / Contributors:	Catherine Sheldrick Ross; Kirsti Nilsen; Patricia Dewdney Find more information about:
ISBN:	1555704328 9781555704322
OCLC Number:	50505814
Description:	xiii, 242 p. ; 28 cm.
Contents:	Conducting an effective reference interview -- Using the first 30 seconds to set the stage for the reference interview -- Finding out what they really want to know -- Moving beyond negative closure -- Exploring special contexts for reference interview -- Performing the reference interview in an electronic environment -- Establishing policy and training for the reference interview.
Series Title:	How-to-do-it manuals for librarians, no. 117
Responsibility:	Catherine Sheldrick Ross, Kirsti Nilsen, Patricia Dewdney.

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