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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/38258388 Title: Call center management on fast forward : succeeding in today's dynamic inbound environment Author: Brad Cleveland; Julia Mayben Publisher: Annapolis, Md. : Call Center Press, ©1997. ISBN/ISSN: 0965909301 9780965909303 OCLC:38258388
  

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• Call centers -- Management.

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Call center management on fast forward : succeeding in today's dynamic inbound environment

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