WorldCat Identities

Pfeil, Hélène

Works: 7 works in 12 publications in 1 language and 690 library holdings
Roles: Other, Author
Classifications: HJ2009, 352.48
Publication Timeline
Most widely held works by Hélène Pfeil
International practices to promote budget literacy : key findings and lessons learned by Harika Masud( )

6 editions published in 2017 in English and held by 531 WorldCat member libraries worldwide

Budget literacy is defined as 'the ability to read, decipher, and understand public budgets to enable and enhance meaningful citizen participation in the budget process'. It is comprised of two main parts - (i) a technical understanding of public budgets, including familiarity with government spending, tax rates and public debt and; (ii) the ability to engage in the budget process, comprising of practical knowledge on day-to-day issues, as well as an elementary understanding of the economic, social and political implications of budget policies, the stakeholders involved and when and how to provide inputs during the annual budget cycle. Given that no international standards or guidelines have been established for budget literacy education to date, this book seeks to address this gap by taking stock of illustrative initiatives promoting budget literacy for youth in selected countries. The underlying presumption is that when supply-side actors in the budget process -- governments -- simplify and disseminate budget information for demand-side actors -- citizens -- this information will then be used by citizens to provide feedback on the budget. However, since citizens are often insufficiently informed about public budgets to constructively participate in budget processes one way to empower them and to remedy the problem of "budget illiteracy" is to provide budget-literacy education in schools to youth, helping them evolve into civic-minded adults with the essential knowledge needed for analyzing their government's fiscal policy objectives and measures, and the confidence and sense of social responsibility to participate in the oversight of public resources. This book elaborates on approaches, learning outcomes, pedagogical strategies and assessment approaches for budget literacy education, and presents lessons that are relevant for the development, improvement, or scaling up of budget literacy initiatives
Recent Developments and Key Considerations Impacting the Operations of One-Stop Shops for Citizens A Summary of Major Trends and a Design Guide for Citizen Service Centers( )

1 edition published in 2017 in Undetermined and held by 38 WorldCat member libraries worldwide

Countries across the globe are establishing new and improving existing citizen service centers (CSCs) to better serve their citizens. This note provides an overview of recent developmentsimpacting CSC operations as well as a CSC design guide meant to summarize essential issues that managers looking to establish CSCs may wish to consider. Part 1 lays out how four key themes--access, personalization, speed, and interaction--have shaped the latest innovations in citizenservice center design. These themes are linked to the increasing availability and spread of new technologies, which open new channels for governments to provide information and services to their citizens, and expand the potential for multichannel approaches. Based on these trends, part 2presents a CSC design guide which provides an overview of eight key issues to take into account when designing or reforming a CSC: (1) channels of service delivery; (2) depth of service delivery; (3) financing models; (4) organizations involved and breadth of services provided; (5) single or multiple windows; (6) homogeneity/diversity across CSCs; (7) location; and (8) if services are provided by target group, life event or category of service
One-Stop Shops in Vietnam Changing the Face of Public Administration for Citizens and Businesses through a Single Door to Multiple Services( )

1 edition published in 2017 in Undetermined and held by 38 WorldCat member libraries worldwide

This case study analyzes the development of one-stop shops in the Socialist Republic of Vietnam, from inception of the first one in Ho Chi Minh City in 1995 through the full roll out of this model of integrated service delivery across the country, beginning in 2003. Embedded in the spirit of the “Doi Moi” reforms that began in the 1980s, one-stop shops have been an integral part of the government's public administration reform program, initiated in 2001. Political support, decentralization, clear guidelines regarding organizational structure, and significant capital investment allowed the one-stop shop model to successfully transform the attitudes of civil servants toward the public, reduce bureaucracy, inefficiencies, and rent seeking, and improve the quality of services delivered
Human Rights-Based Assessment Tool for Citizen Service Centers Moving Toward a Rights-Based Approach in Design, Strategy, and Implementation( )

1 edition published in 2017 in Undetermined and held by 38 WorldCat member libraries worldwide

This note provides practical advice on how to adopt a human rights-based assessment for the design, strategy, and implementation of service delivery by citizen service centers. Designed for World Bank teams conducting preliminary assessments, the tool presented here can also beuseful to clients such as citizen service center managers to deepen their understanding of the value of a human rights based assessment and to improve the quality, accessibility, and effectiveness of service delivery. The tool consists of an introduction to the human rights-based approach (HRBA), its relevance to citizen service centers, rationales for adopting the approach, and a 20-question survey instrument
Municipal Citizen Service Centers in Southeastern Europe Survey Results on Success Factors, Challenges, and the Human Rights Approach of Municipal One-Stop Shops in the Western Balkans( )

1 edition published in 2017 in Undetermined and held by 38 WorldCat member libraries worldwide

This report presents the results of an online survey administered in six southeastern European countries: Albania, Bosnia and Herzegovina, Kosovo, Macedonia, Montenegro and Serbia. The survey was aimed at gathering insights related to the operations and human rights approach of municipalone-stop shops delivering services to citizens. Findings show that the region's municipal citizen service centers are generally aware of the impact that their activities have on human rights. In addition to complying with legal requirements to guarantee the rights of citizens and avoid discriminatory practices in service delivery, many citizen service centers actively promote universal access to public services. This is mostly accomplished by taking measures that foster theinclusion of vulnerable groups and by offering mechanisms that encourage participation and accountability, such as citizen feedback and complaint-handling mechanisms
The City of Pancevo's Citizen Service Center, Serbia Streamlining Service Delivery and Fostering Inclusion at the Municipal Level( )

1 edition published in 2017 in Undetermined and held by 6 WorldCat member libraries worldwide

This case study provides an overview of the Pan evo Citizen Service Center (CSC), which, since its establishment in 2009, has delivered a variety of municipal services to citizens under one roof. It examines the measures established by the municipal team to guarantee equal access to services for all segments of the population and to improve the quality of service delivery, notably by migrating certain procedures online and providing citizens with rapid feedback mechanisms. While institutional coordination, funding, staff motivation, and capacity to meet demand remain challenges, the CSC has become a key focal point for the municipality, with the number of citizens visiting the center each year almost equaling the city's inhabitants. Successes achieved through this local-level, one-stop-shop model include easier access, greater efficiency, faster delivery, improved communication, and better quality of information for citizens
The EU in the Arab spring by Hélène Pfeil( )

1 edition published in 2011 in English and held by 1 WorldCat member library worldwide

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International practices to promote budget literacy : key findings and lessons learned
Alternative Names
Pfeil, Hélène