101 Ways to Improve Customer Service : Training, Tools, Tips, and Techniques (eBook, 2007) [WorldCat.org]
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101 Ways to Improve Customer Service : Training, Tools, Tips, and Techniques

Author: Glen Maryland; Safari, an O'Reilly Media Company.
Publisher: John Wiley & Sons, 2007.
Edition/Format:   eBook : Document : English : 1st edition
Summary:
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate  Read more...
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Details

Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Glen Maryland; Safari, an O'Reilly Media Company.
OCLC Number: 1112552042
Description: 1 online resource (400 pages)
Responsibility: Maryland, Glen.

Abstract:

101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.

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