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The 11 laws of likability : relationship networking ... because people do business with people they like

Author: Michelle Tillis Lederman
Publisher: New York : American Management Association, ©2012
Edition/Format:   Print book : EnglishView all editions and formats
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Featuring activities, self-assessment quizzes, and real-life anecdotes from professional and social settings, this title shows readers how to identify what's likable in themselves and create honest,  Read more...

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Document Type: Book
All Authors / Contributors: Michelle Tillis Lederman
ISBN: 9780814416372 0814416373
OCLC Number: 781322560
Description: xii, 226 s. ; 23 cm
Contents: CONTENTS Acknowledgments xi Introduction 1 PART A. Before the Conversation: Get Real 1. The Law of Authenticity 8 2. The Law of Self-Image 26 3. The Law of Perception 45 4. The Law of Energy 68 PART B. The Conversation: Always Have It 5. The Law of Curiosity 92 6. The Law of Listening 112 7. The Law of Similarity 130 8. The Law of Mood Memory 145 PART C. After the Conversation: Build Relationships 9. The Law of Familiarity 166 10. The Law of Giving 184 11. The Law of Patience 201 Conclusion: Putting the Book into Action 214 Notes 217 Index 219
Other Titles: Eleven laws of likability
Responsibility: Michelle Tillis Lederman

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"While valuable in business situations, the wisdom which the book contains can be applied to any relationship...it's upbeat, supportive, and full of good advice." --Anna Jedrziewski, Retailing Read more...

 
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