| Preface | | vii | |
| | ix | |
| Cyber-Commerce Reframing: A New Paradigm? |
| | 1 | (8) |
| | 1 | (1) |
| | 1 | (1) |
| The Upcoming Cyber-Challenge |
| | 2 | (1) |
| | 2 | (1) |
| Reframing, Not Optimizing |
| | 3 | (1) |
| Cyber-Commerce Reframing: The Approach |
| | 3 | (1) |
| The New Role of Information Technology |
| | 4 | (1) |
| The Human Resource Challenge |
| | 5 | (1) |
| | 5 | (1) |
| Cyber-Assessment as the Starting Point |
| | 6 | (1) |
| | 7 | (2) |
| | 9 | (26) |
| The Development of IT in the Context of the Internet |
| | 9 | (4) |
| The World Wide Web (WWW) and Its Implications |
| | 13 | (3) |
| The Evolution of the Cyber-Economy |
| | 16 | (3) |
| The Definition of Cyber (C-)Commerce |
| | 19 | (5) |
| Changing Environmental Factors |
| | 24 | (2) |
| | 26 | (1) |
| | 27 | (3) |
| | 30 | (2) |
| | 32 | (3) |
| The Upcoming Cyber-Challenge |
| | 35 | (18) |
| Cyber-Challenge: Dreams and Reality |
| | 36 | (4) |
| | 40 | (5) |
| Yet Another Cyber-Debacle: B2B |
| | 45 | (3) |
| Human Resources: The Cyber-Key |
| | 48 | (1) |
| | 49 | (4) |
| | 53 | (14) |
| The Basic Framework for Reengineering |
| | 54 | (1) |
| The Managerial Roots of Reengineering |
| | 55 | (3) |
| | 58 | (3) |
| BPR and the Merging Paradigm Shift |
| | 61 | (1) |
| The BPR and ERP Success Story |
| | 62 | (2) |
| BPR Will Not Save the New Economy |
| | 64 | (1) |
| BPR and the Technical Shortcomings |
| | 65 | (1) |
| BPR and Strategic Human Resource Management (SHRM) |
| | 66 | (1) |
| Reframing, Not Optimizing |
| | 67 | (14) |
| Talking about Optimization |
| | 67 | (1) |
| The Limitations of ISO 9000 |
| | 68 | (1) |
| The Limitations of Total Quality Management (TQM) |
| | 69 | (1) |
| The Limitations of Six Sigma |
| | 70 | (1) |
| The Limitations of Operations Research |
| | 71 | (3) |
| The ``Pareto Rule'' as a Test of the Limitations of Optimization Activities |
| | 74 | (1) |
| CCR versus Optimization and Reengineering |
| | 75 | (6) |
| Cyber-Commerce Reframing: The Approach |
| | 81 | (30) |
| | 81 | (1) |
| The Issues with Surveys and Opinions |
| | 82 | (2) |
| Awareness as a Facilitator for Understanding CCR |
| | 84 | (1) |
| Bad Experience for Good Stuff |
| | 85 | (1) |
| The Dimension-Impact Matrix (DIM) of CCR |
| | 86 | (2) |
| | 88 | (1) |
| | 89 | (19) |
| | 108 | (3) |
| The New Role of Information Technology |
| | 111 | (16) |
| | 111 | (2) |
| The Driving Economic Role of IT |
| | 113 | (6) |
| | 119 | (1) |
| Special, Technological Requirements for CCR |
| | 120 | (1) |
| CCR - Understanding of Application Architecture in Iterated Markets |
| | 121 | (1) |
| CCR Framework for Analysis of IT System Components |
| | 122 | (1) |
| Analyzing the IT Side of Web Solutions Using the Framework |
| | 123 | (2) |
| Cluster Computing as Enabler for CCR |
| | 125 | (2) |
| The Human Resource Challenge |
| | 127 | (26) |
| | 127 | (5) |
| Modified Organizational Structures |
| | 132 | (7) |
| Developing and Maintaining Human Capital in the Cyber-Economy |
| | 139 | (9) |
| Cyber Competences and Capabilities |
| | 148 | (1) |
| Evaluating HR Initiatives and People in the Cyber-Economy |
| | 149 | (4) |
| CCR: For Which Companies? |
| | 153 | (22) |
| Successful CCR Implementations of the Past Leading the Way |
| | 153 | (2) |
| Different Departments: One CCR Approach Used |
| | 155 | (2) |
| Are CCR Projects Suitable for All Industries? |
| | 157 | (2) |
| CCR: Helping all C-Business Initiatives to Be Successful? |
| | 159 | (1) |
| CCR in the Area of E-Procurement |
| | 160 | (4) |
| | 164 | (2) |
| CCR and Customer Relationship Management |
| | 166 | (3) |
| CCR and the E-Marketplace |
| | 169 | (2) |
| | 171 | (2) |
| CCR Mythology for All Companies - for All Purposes? |
| | 173 | (2) |
| Cyber-Assessment as a Starting Point |
| | 175 | (10) |
| Cyber-Assessment: The Methodology |
| | 176 | (1) |
| Module One: Industry Analysis |
| | 176 | (2) |
| Module Two: Internal Analysis |
| | 178 | (2) |
| Module Three: Analysis and Evaluation of Cyber-Commerce Projects and Options |
| | 180 | (3) |
| Module Four: Strategic Recommendation for Decision Making |
| | 183 | (2) |
| Case Study: eZoka Group | | 185 | (6) |
| SupplierLinx: CCR in the Area of Collaborative e-Procurement |
| | 185 | (1) |
| | 186 | (2) |
| | 188 | (1) |
| | 188 | (1) |
| | 188 | (1) |
| | 189 | (2) |
| Case Study: Multi-national IT Company | | 191 | (8) |
| CCR in the Area of Procurement |
| | 191 | (1) |
| | 191 | (2) |
| | 193 | (1) |
| | 193 | (1) |
| | 194 | (1) |
| | 195 | (1) |
| | 196 | (3) |
| Case Study: US-Based Internet Start-up | | 199 | (6) |
| CCR Helping Internet Start-ups to Grow up |
| | 199 | (1) |
| | 200 | (1) |
| | 201 | (1) |
| | 202 | (1) |
| | 203 | (1) |
| | 203 | (1) |
| | 204 | (1) |
| Epilogue | | 205 | (2) |
| Further Reading | | 207 | (24) |
| Index | | 231 | |
