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50 Activities for Achieving Excellent Customer Service

Author: Darryl Doane; Rose Sloat; Safari, an O'Reilly Media Company.
Publisher: [Erscheinungsort nicht ermittelbar] HRD Press Boston, MA Safari 2003
Edition/Format:   eBook : Document : English : 1st editionView all editions and formats
Summary:
Part of our best-selling 50 Activities series! Comes complete with learning objectives, facilitator guidance, and reproducible materials. Training Objectives: Outline the process of accepting change Demonstrate the need for change Reduce conflict Improve communication skills. Activities cover: Change in the workplace Accepting change Developing goals for change Understanding change Change and self-development. Time  Read more...
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Details

Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Darryl Doane; Rose Sloat; Safari, an O'Reilly Media Company.
OCLC Number: 1151053109
Accession No: (DE-627)1694873579 (DE-599)KEP05168621X (ORHE)9780874257373 (EBP)05168621X
Notes: Online resource; Title from title page (viewed January 1, 2003).
Description: 1 online resource (275 pages)
Responsibility: Doane, Darryl.

Abstract:

Part of our best-selling 50 Activities series! Comes complete with learning objectives, facilitator guidance, and reproducible materials. Training Objectives: Outline the process of accepting change Demonstrate the need for change Reduce conflict Improve communication skills. Activities cover: Change in the workplace Accepting change Developing goals for change Understanding change Change and self-development. Time Guidelines: 35 activities take 1 to 3 hours 15 activities take 3 or more hours. Note: CD is not included in the ebook version.

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