When fish fly : lessons for creating a vital and energized workplace from the world famous Pike Place Fish Market
The true story of a small fish market depicted in the best-selling parable "FISH!" reveals the business principles applied by its owner in the areas of employee morale, customer service, and an aligned workforce
viii, 158 pages ; 22 cm
9781401300616, 1401300618
52806137
| I Creating a Vision of Power and Possibility | 1 | (16) | |
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| II Achieving Individual Commitment and Team Alignment | 17 | (20) | |
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| III Focusing on the Process for Achieving Success | 37 | (20) | |
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| IV Changing Yourself First | 57 | (14) | |
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| V Choosing Powerful Conversations | 71 | (14) | |
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| VI Making a Difference by Listening Intently | 85 | (20) | |
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| VII Coaching for Greatness | 105 | (18) | |
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| VIII Turning Workplace Challenges into Breakthroughs | 123 | (16) | |
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| IX Taking a Stand | 139 | (18) | |
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| Credits | 157 |