Front cover image for Digital reference services

Digital reference services

Digital Reference Services provides an overview of electronic reference services and software, and explores the opportunities that real-time digital reference services can offer in a variety of library settings. Experts in the field offer numerous reports and theory about the evolution of this new approach to answering reference questions. This well-referenced volume contains case examples, figures, useful Web sites, and case histories to show how the basic principles of digital reference services work. Librarians and students of information and library science will find this book helpful to enhance their library and electronic reference expertise
Print Book, English, 2003
Haworth Information Press, Binghamton, NY, 2003
Case studies
331 xvii, pages : illustrations ; 23 cm
9780789023193, 9780789023209, 0789023199, 0789023202
Digital reference : an overview / Bill Katz
Virtually yours : thoughts on where we have been and where we are going with virtual reference services in libraries / Diane Kresh
The digital reference fallacy / R. David Lankes
Bad moon rising : a candid examination of digital reference and what it means to the profession / Jonathan D. Lauer, Steve McKinzie
Mediated online searching and digital reference / Amanda Spink
Stocking the virtual ready reference collection / Danianne Mizzy, Elizabeth Tillapaugh Mahoney
A checklist for starting and operating a digital reference desk / Ann Marie Breznay, Leslie M. Haas
Hurry up and wait : observations and tips about the practice of chat reference / David S. Carter
Communication strategies for instant messaging and chat reference services / Jody Condit Fagan, Christina M. Desai
Real-time chat reference and the importance of text-chat / Steven Ovadia
Opportunities for real-time digital reference service / Matthew R. Marsteller, Jackie Schmitt-Marsteller
Usage and user analysis of a real-time digital reference service / Kelly M. Broughton
Going where the students are : live/Web reference at Cal Poly Pomona / Kathleen Dunn, Ann Morgan
Virtual reference at Duke : an informal history / Phil Blank
Evaluating online real-time reference in an academic library : obstacles and recommendations / Jana Ronan, Patrick Reakes, Gary Cornwell
Our experience with two virtual reference services at IUPUI University Library / Polly D. Boruff-Jones
KANanswer : a collaborative statewide virtual reference pilot project / Marcia Stockham, Elizabeth Turtle, Eric Hansen
Virtual reference services : the LSU Libraries experience / Melanie E. Sims
Ask a Penn State librarian, live : virtual reference service at Penn State / Susan A. Ware [and others]
Chat reference : one university's experience / Kathy A. Campbell, Marie F. Jones, Jerry Shuttle
Going it alone : can a small/medium-sized library manage live online reference? / Joyce Ward [and others]
"Co-published simultaneously as The reference librarian, numbers 79/80, 2002/2003."