Front cover image for Technical support planning : best practices for Alberta school jurisdictions

Technical support planning : best practices for Alberta school jurisdictions

This study presents preliminary information about how Alberta school jurisdictions are currently providing technical support to schools and administrative offices, with a focus on costs, planning & management practices, and key issues. In this study, technical support refers to any activity relating directly to matters such as maintenance of hardware, installation & management of networks, and overall planning. Study researchers used a questionnaire to obtain survey data from six case study jurisdictions regarding levels of technical support in their learning & administrative systems and in their infrastructure. The researchers also elicited quantitative data from 19 other school jurisdictions and similarities & differences among the two study groups were identified. The survey instrument asked for financial information and also how technology was or is used for instructional & administrative purposes, facilities management, networked systems, and security access
Microform, English, 1999
Alberta Education, Edmonton, 1999