Front cover image for Difficult conversations : how to discuss what matters most

Difficult conversations : how to discuss what matters most

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ' Decipher the underlying structure of every difficult conversation ' Start a conversation without defensiveness ' Listen for the meaning of what is not said ' Stay balanced in the face of attacks and accusations ' Move from emotion to productive problem solving
eBook, English, 2014
Penguin Books, New York, 2014