Achieving class A business excellence : an executive's perspective (eBook, 2008) [WorldCat.org]
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Achieving class A business excellence : an executive's perspective

Author: Dennis Groves; Kevin Herbert; James G Correll
Publisher: Hoboken, N.J : John Wiley & Sons, ©2008.
Series: Oliver Wight maufacturing series.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence, to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Groves, Dennis, 1942-
Achieving class A business excellence.
Hoboken, N.J : John Wiley & Sons, ©2008
(DLC) 2008012266
(OCoLC)220096896
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Dennis Groves; Kevin Herbert; James G Correll
ISBN: 9780470391099 047039109X 9780470445075 0470445076 9780470391105 0470391103 9781119205449 1119205441
OCLC Number: 263431080
Notes: Includes index.
Description: 1 online resource (xiv, 385 pages) : illustrations
Contents: Opportunity --
Fact-finding--Greg meets his team --
Greg's directives --
Breakdown --
Listening --
And learning --
Observing --
Possibilities --
Beginning --
Hope --
Decision time --
Kick-off --
Involvement --
Education, education, education --
Process design --
Customer service --
Customer satisfaction --
Competitive pressure --
Class A leadership --
Sustainability, and more.
Series Title: Oliver Wight maufacturing series.
Responsibility: Dennis Groves, Kevin Herbert, Jim Correll.

Abstract:

A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight  Read more...

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Publisher Synopsis

"Top of the class! This cuts through the management-speak and presents the reader with Class A nuggets." (Works Management, December 2008)

 
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