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Advances in library administration and organization. Vol. 15

Author: Delmus Eugene Williams; Edward D Garten
Publisher: Greenwich, Conn. ; London : JAI, 1997.
Edition/Format:   Print book : English

Suitable for librarians and library managers in academic institutions, this title covers advances in library administration and organization. It collects articles that draw upon practical situations  Read more...


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Document Type: Book
All Authors / Contributors: Delmus Eugene Williams; Edward D Garten
ISBN: 0762303719 9780762303717
OCLC Number: 60177259
Description: [1 volume]
Contents: Introduction (D.E. Williams). Measuring service quality in libraries (M.D. White). Clarity, consistency, and currency: a report on the Ohio "Measuring Library Services" project (C. Van Fleet, F. Haley). Customer service training in Ohio academic libraries (E.L. Plummer). Professionals without degrees: rural librarians defining themselves (M.C. Bushing). Managing in the information age: new rules for a new reality (R. McBeth). Case study observations on the impact of computer technology on organization structure in college libraries (E.J. O'Hara). Librarians in split positions with both technical and public services responsibilities: the University of Arizona library experience (C.E. Kollen et al.). Measuring the effects of change in a library work environment following a client-focused reengineering effort (K.M. Webb, K. Moore). A contingency approach to explore the relationships among structure, technology, and performance in academic library departments (Hweifen Weng). About the contributors.
Responsibility: editors: Delmus E. Williams, Edward D. Garten.


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