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Answer the call : virtual migration in Indian call centers.

Author: Aimee Carrillo Rowe; Sheena Malhotra; Kimberlee Pérez
Publisher: Minneapolis : Univ. of Minnesota Press, 2013.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Drawing from interviews with agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai, Answer the Call shows that workers in call centers are not quite in India or America but  Read more...

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Document Type: Book
All Authors / Contributors: Aimee Carrillo Rowe; Sheena Malhotra; Kimberlee Pérez
ISBN: 9780816689385 0816689385 9780816689392 0816689393
OCLC Number: 915445702
Description: XIV, 242 Seiten
Contents: ContentsPreface: On the GroundAcknowledgmentsIntroduction: Answering the Call1. The Rhythm of Ambition: Power Temporalities and the Production of the Call Center Agent in U.S. Popular Culture2. "I Used to Call Myself 'Elvis'": Suspended Mobilities in Indian Call Centers3. "I Interact with People from All Over the World": The Politics of Virtual Citizenship4. "I'm Going to Sing It the Way Eminem Sings It": India's Network GeographyConclusion: Returning the Call NotesBibliographyIndex

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"Answer the Call takes on the investigation of call centers in India and uses that case study to help us to theorize, in more supple and nuanced ways, the multiple shifts in consciousness and social Read more...

 
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<http:\/\/experiment.worldcat.org\/entity\/work\/data\/1415505665#Person\/perez_kimberlee<\/a>> # Kimberlee P\u00E9rez<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Person<\/a> ;\u00A0\u00A0\u00A0schema:familyName<\/a> \"P\u00E9rez<\/span>\" ;\u00A0\u00A0\u00A0schema:givenName<\/a> \"Kimberlee<\/span>\" ;\u00A0\u00A0\u00A0schema:name<\/a> \"Kimberlee P\u00E9rez<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/1415505665#Place\/minneapolis<\/a>> # Minneapolis<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Place<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"Minneapolis<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
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<http:\/\/experiment.worldcat.org\/entity\/work\/data\/1415505665#Topic\/arbejdskraftens_kvalifikationer<\/a>> # Arbejdskraftens kvalifikationer<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"Arbejdskraftens kvalifikationer<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/1415505665#Topic\/call_center_agents_india<\/a>> # Call center agents--India<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"Call center agents--India<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/1415505665#Topic\/call_center_branche<\/a>> # Call center-branche<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"Call center-branche<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/1415505665#Topic\/call_centers_social_aspects_india<\/a>> # Call centers--Social aspects--India<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"Call centers--Social aspects--India<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/1415505665#Topic\/group_identity_india<\/a>> # Group identity--India<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"Group identity--India<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
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<http:\/\/experiment.worldcat.org\/entity\/work\/data\/1415505665#Topic\/intercultural_communication_india<\/a>> # Intercultural communication--India<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"Intercultural communication--India<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/1415505665#Topic\/transnationalism<\/a>> # Transnationalism<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"Transnationalism<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
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Content-negotiable representations<\/p>