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Applying lean six sigma in health care : a practical guide to performance improvement

Author: Thomas K Ross
Publisher: Burlington : Jones & Bartlett Learning, 2019
Edition/Format:   eBook : Document : EnglishView all editions and formats
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Ross, Thomas K.
Applying lean six sigma in health care.
Burlington : Jones & Bartlett Learning, 2019
(OCoLC)1121101876
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Thomas K Ross
ISBN: 9781284170825 1284170829
OCLC Number: 1112424248
Notes: Identifying the Causes of Lower-Than-Desired Performance (Step 10)
Description: 1 online resource : illustrations
Contents: Chapter 2 Evaluating the U.S. Healthcare System, Value, and VariationIntroduction; Value; Translating Value into Priorities and Resource Requirements; Natural and Special Cause Variation; Variation in Outcomes; Variation in Use of Healthcare Services; Variation in Use of Healthcare Inputs and Cost; Summary; References; Chapter 3 The Role of Statistics; Introduction; Statistics; Causation and Correlation; Types of Statistics; Measures of Central Tendency and Dispersion; Sampling; Sampling Definitions; Categorical and Numeric Variables; Probability; Probability Definitions Marginal, Conditional, and Joint ProbabilitySensitivity, Specificity, Predictive Value, and Bayes Law; Probability Distributions; Risk Adjustment; Risk Factors; Clinical Patient Inputs; Nonclinical Patient Inputs; Treatment; Random Events; Outcomes; Summary; References; Chapter 4 Overview of the DMAIC Process; Introduction; The Lean Six Sigma Concept; Define, Measure, Analyze, Improve, and Control: DMAIC; Lean Six Sigma Goals; Implementing Change and Achieving Goals; Summary; References; Chapter 5 DMAIC: Define; Introduction; The Define Stage Identifying an Improvement Project and Stakeholders (Step 1)Identifying Stakeholders; Building a Stakeholder Management Plan; Assembling a Performance Improvement Team (Step 2); Developing a Project Charter (Step 3); Process Mapping; Steps to Lay a Brick; Creating a Project Plan (Step 4); Gantt Charts; Creating a Voice of the Customer and Voice of the Process Data Collection Plan (Step 5); Voice of the Customer; Voice of the Process; Concluding the Define Stage; Pain Management Improvement Project; Summary; References; Chapter 6 DMAIC: Measure; Introduction; The Measure Stage Hearing the Voice of Customer (Step 6)Hearing the Voice of the Process (Step 7); Check Sheets; Pareto Charts; Histograms; Run Charts; Creating a Voice of the Process Matrix; Creating Value Stream Maps; Operator Full Work Analysis; Product Process Flow; Benchmarking and Assessing Capability (Step 8); Assessing Hospital Performance; Assessing Physician Practice Performance; Defining the Cost of Poor Quality and Benefit of Improvement (Step 9); Concluding the Measure Stage; Pain Management Improvement Project; Summary; References; Chapter 7 DMAIC: Analyze; Introduction; The Analyze Stage
Responsibility: Thomas K. Ross

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