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Applying MBA knowledge and skills to healthcare

Author: Reza Nassab; Vaikunthan Rajaratnam; Michael Loh
Publisher: [Place of publication not identified] : CRC Press, 2017.
Edition/Format:   eBook : Document : EnglishView all editions and formats
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Genre/Form: Electronic books
Additional Physical Format: Print version:
(DLC) 2012493133
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Reza Nassab; Vaikunthan Rajaratnam; Michael Loh
ISBN: 9781315346557 1315346559 9781498791502 1498791506 9781315327761 1315327767
OCLC Number: 1028168406
Description: 1 online resource (156 pages)
Contents: Cover; Half Title; Title Page; Copyright Page; Contents; Foreword; About the authors; List of abbreviations; Introduction; So what is management?; How is management applicable to clinical practice?; The anatomy of management; Module 1: Accounting and finance; Accounting; Finance; Company law requirements for financial accounts; The accounting formula; Assets; Equity; Liabilities; Balance sheet; Profit and loss account; Cash flow statement; Ratio analysis; Summary; References; Useful websites; Module 2: Operations management. Managing all the activities required to create and deliver your goods or servicesSubstantial measurement and analysis of processes; Speed; Dependability; Flexibility; Cost; Quality; Employment of methods to improve performance; Six Sigma; Lean; Lean Six Sigma; Process re-engineering; Summary; Exercises; Sample answer for process re-engineering; References; Case studies; Further reading; Useful websites; Module 3: Marketing in healthcare; Marketing and healthcare; Marketing process; Analysis of marketing opportunities; Selecting target markets; Developing the marketing mix; Product. Product life cyclePrice; Place; Promotion; People; Managing the marketing effort; Summary; Exercises; Sample answer for a marketing plan; References; Further reading; Useful websites; Module 4: Strategic management for clinicians; Strategy; Objective setting; Analysis; SWOT analysis; Porter's five forces; Threat of entry; Threat of substitutes; Power of suppliers; Power of buyers; Competitive rivalry; PESTEL; Plan; Porter's strategies; Ansoff product-growth matrix; Implementation; Evaluation and control; Summary; Exercises; References; Further reading; Module 5: Information technology (IT). Patient careImaging; Personal development; Research and information; Online education; Scheduling; Social networking; Blogs; Facebook; Twitter; Organisational; Summary; Exercises; References; Further reading; Useful websites; Module 6: Human resource management; Strategic human resource management; Requirements; Workforce planning; Recruitment; Job design; Job description; Recruitment process; Reward management; Retention; Summary; Exercises; References; Case studies; Further reading; Useful websites; Module 7: The clinical team; Anatomy of a team; Independent teams (surgeons operating). Interdependent teams (the surgical team)The physiology of the clinical team; Forming stage; Storming stage; Norming state; Performing stage; Adjourning stage; Team roles; Building effective teams; Team effectiveness model; Team dynamics; Delegation; Conflict; Types of conflict; Conflict process; Why the clinical team?; Working examples of a clinical team; Summary; Exercises; References; Further reading; Useful websites; Module 8: Clinical leaders; Study of leadership; Trait approach; Behaviour approach; Power-influence approach; Situational approach; Integrative approach.
Responsibility: Reza Nassab, Vaikunthan Rajaratnam and Michael Loh ; foreword by B. Sonny Bal.

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