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The art and practice of mediation

Author: Cheryl Ann Picard; N Sargent; Peter J Bishop; Rena Ramkay
Publisher: Toronto, Canada : Emond Montgomery Publications, 2015. ©2015
Edition/Format:   Print book : English : Second editionView all editions and formats
Summary:
"The second edition of Art and Practice of Mediation provides a practical and inclusive introduction to the field. Intended for a wide range of college and university courses, the text begins with a clear discussion of various approaches to dispute resolution, understanding conflict behaviour, and the key communication skills one requires when dealing with conflict. The authors then outline the specific stages and  Read more...
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Genre/Form: Textbooks
Manuels d'enseignement supérieur
Document Type: Book
All Authors / Contributors: Cheryl Ann Picard; N Sargent; Peter J Bishop; Rena Ramkay
ISBN: 9781552395622 1552395626
OCLC Number: 885912722
Notes: Includes index.
Revision of: The art and science of mediation / by Cheryl Picard ... et al. Toronto : Emond Montgomery Publications, 2004.
Description: xv, 398 pages : colour illustrations ; 23 cm.
Contents: Scenarios --
Preface --
Chapter 1. Introduction to the Art and Practice of Mediation --
Chapter 2. Dispute Resolution Processes --
Chapter 3. Mediation as a Dispute Resolution Process --
Chapter 4. Understanding Conflict Behaviour --
Chapter 5. Conflict and Communication --
Chapter 6. Convening and Preparing for a Mediation --
Chapter 7. Cultivating Constructive Dialogue in Mediation --
Chapter 8. Getting to the Heart of Conflict --
Chapter 9. Reaching Decisions and Completing the Mediation Process --
Chapter 10. Restorative and Reconciliation Processes --
Chapter 11. Using Mediation in Organizations, Communities and Societies --
Appendix A. Agreement to Mediate --
Appendix B. Memorandum of Understanding (MOU) --
Appendix C. Standards of Practice.
Other Titles: Art and science of mediation
Responsibility: Peter Bishop, Cheryl Picard, Rena Ramkay, Neil Sargent.

Abstract:

"The second edition of Art and Practice of Mediation provides a practical and inclusive introduction to the field. Intended for a wide range of college and university courses, the text begins with a clear discussion of various approaches to dispute resolution, understanding conflict behaviour, and the key communication skills one requires when dealing with conflict. The authors then outline the specific stages and techniques involved in successful mediation, such as convening and cultivating dialogue, identifying key issues, and selecting appropriate processes. The text closes with a chapter, new to the second edition, on using mediation in organizations and communities, giving readers a sense of the bigger picture in conflict resolution. Each chapter begins with learning objectives and ends with a chapter summary, discussion questions, scenario-based exercises, and further readings related to the chapter topic."

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