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The art of constructive confrontation : how to achieve more accountability with less conflict

Author: John Hoover; Roger P DiSilvestro
Publisher: Hoboken, N.J. : John Wiley & Sons, ©2005.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"There is a seemingly endless supply of new and overhyped methodologies for helping businesses get things done. But none of those methodologies address one of the most fundamental problems in business today: our fear of face-to-face confrontation. The Art of Constructive Confrontation shows why confrontation isn't something we should fear at all, but is instead something we should embrace and use to our advantage.
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: John Hoover; Roger P DiSilvestro
ISBN: 047171853X 9780471718536
OCLC Number: 57373767
Notes: Includes index.
Description: xvii, 270 pages ; 24 cm
Contents: The case for confrontation --
The conversation --
The commitment --
The covenant --
Confrontation --
Staying positive --
Changes and challenges --
Cementing the bond --
Celebrating the right things --
Plan for the peaks --
Rewards that resonate --
Building others.
Responsibility: John Hoover, Roger P. DiSilvestro.
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Abstract:

Here is a much-needed manager's guide to improving efficiency, increasing accountability, and lessening conflict. Confrontation is used too often among business leaders as a last resort or a way to  Read more...

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