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The art of resolving conflicts in the workplace

Author: Lawrence D Schwimmer; Kantola Productions.; International Video Network.
Publisher: San Francisco, CA : Distributed by Kantola Productions, ©1992.
Edition/Format:   VHS video : VHS tape   Visual material : EnglishView all editions and formats
Summary:
Larry Schwimmer gives his six techniques for resolving conflicts, discusses the kinds of conflicts that arise, and presents scripted scenarios of conflicts in the workplace and proposed solutions.
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Genre/Form: Video recordings
Material Type: Videorecording
Document Type: Visual material
All Authors / Contributors: Lawrence D Schwimmer; Kantola Productions.; International Video Network.
OCLC Number: 27368162
Notes: "Based on the seminars and books by Lawrence D. Schwimmer."
Adapted from: Winning face to face, an International Video Network Presentation.
Credits: Executive producer, Kim Thomas ; script writer, Lawrence D. Schwimmer ; director of photography, Tim Metzger ; music & sound effects, Kaliedesound.
Performer(s): Presenter, Lawrence D. Schwimmer.
Description: 1 videocassette (38 min.) : sound, color ; 1/2 in. + 1 study guide (38 pages : 22 cm) + 1 leader's guide (39 pages)
Details: VHS.
Contents: I vs. you language --
Anticipation --
Meta-talk --
Self-interest --
Limit-setting --
Using consequences.
Other Titles: Winning face to face.
Responsibility: with Lawrence D. Schwimmer ; producer/director, Peggy Lee Scott.

Abstract:

Larry Schwimmer gives his six techniques for resolving conflicts, discusses the kinds of conflicts that arise, and presents scripted scenarios of conflicts in the workplace and proposed solutions.

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