Assessing service quality : satisfying the expectations of library customers (eBook, 2015) [WorldCat.org]
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Assessing service quality : satisfying the expectations of library customers

Author: Peter Hernon; Ellen Altman; Robert E Dugan
Publisher: Chicago : ALA Editions, an imprint of the American Library Association, 2015.
Edition/Format:   eBook : Document : English : Third editionView all editions and formats
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Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Peter Hernon; Ellen Altman; Robert E Dugan
ISBN: 9780838913086 0838913083
OCLC Number: 1228555512
Description: 1 online resource (xiii, 218 pages :) illustrations.
Responsibility: Peter Hernon, Ellen Altman, Robert E. Dugan.

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