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Assessing service quality : satisfying the expectations of library customers

Author: Peter Hernon; Ellen Altman; American Library Association.
Publisher: Chicago : American Library Association, 2010.
Edition/Format:   Print book : English : 2nd edView all editions and formats
Summary:

A classic book is brought up to date as the authors integrate the use of technology into the customer experience and offer solid, practical ideas for developing a customer service plan that meets the  Read more...

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Document Type: Book
All Authors / Contributors: Peter Hernon; Ellen Altman; American Library Association.
ISBN: 9780838910214 0838910211
OCLC Number: 804736192
Description: xi, 206 p. ; 28 cm
Responsibility: Peter Hernon and Ellen Altman.

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