RT Book, Whole DB /z-wcorg/ DS http://worldcat.org ID 801996264 LA English T1 Attention all passengers : the airlines' dangerous descent -- and how to reclaim our skies A1 McGee, William J., PB HarperCollins PP New York, NY YR 2012 SN 9780062088376 0062088378 AB Journalist and consumer advocate William J. McGee offers an exposé on the "friendly skies." From outsourced call centers in India to the Alabama location where all lost baggage ends up, McGee traveled around the globe immersing himself deep into the world of commercial airlines. He interviewed countless industry insiders--pilots, TSA security screeners, FAA inspectors, legislators, the CEOs of the major carriers, Ralph Nader, and even the disgruntled flight attendant who famously jettisoned a JetBlue flight. He reveals how airline executives are cutting costs in "a mad race to the bottom" by delegating flights to second-tier regional airlines and outsourcing critical aircraft maintenance and repairs to unlicensed "mechanics" offshore. And while the U.S. airlines have raked in tens of billions of dollars for checked baggage alone in recent years, our skies (and our airports) are not getting any safer. What's more, McGee explains how all branches of the U.S. government have conspired to place corporate interests above the interests of consumers, workers, the nation's economy, and even the planet itself.--From publisher description.