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Baldrige award winning quality : how to interpret the Baldrige criteria for performance excellence

Author: Mark Graham Brown; American Society for Quality.
Publisher: New York : Productivity Press ; [Place of publication not identified] : American Society for Quality, ©2006.
Edition/Format:   Print book : English : 16th edView all editions and formats
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Document Type: Book
All Authors / Contributors: Mark Graham Brown; American Society for Quality.
ISBN: 9781563273643 1563273640
OCLC Number: 143889221
Notes: Covers the 2007 award criteria.
Description: xviii, 364 pages : illustrations ; 28 cm
Contents: Introduction --
Understanding the Malcolm Baldrige National Quality Award --
Preparing an application for the Baldrige Award --
Key themes and relationships among the criteria --
Understanding the Baldrige Award scoring scale --
Interpreting the criteria for the organizational profile --
Interpreting the criteria for leadership (1) --
Interpreting the criteria for strategic planning (2) --
Interpreting the criteria for customer and market focus (3) --
Interpreting the criteria for measurement, analysis, and knowledge management (4) --
Interpreting the criteria for human resource focus (5) --
Interpreting the criteria for process management (6) --
Interpreting the criteria for business results (7) --
Preparing for a site visit --
Using Baldrige assessment as a strategic planning tool --
Further readings --
Appendix A: State awards based on the Baldrige criteria.
Responsibility: Mark Graham Brown.

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