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Document Type: | Book |
---|---|
All Authors / Contributors: |
David E Osborne; Peter Plastrik |
ISBN: | 0201626322 9780201626322 |
OCLC Number: | 300249154 |
Description: | xiii, 397 p |
Contents: | Introduction: Uphill Battle, USA; Finding Your Leverage; The Five Cs: Changing Governments DNA; Levels of the Game: Targeting Strategies; Gut Check: What It Takes to Use the Strategies; The Five Strategies; The Core Strategy: Creating Clarity of Purpose; The Consequence Strategy: Creating Consequences for Performance; The Customer Strategy: Putting the Customer in the Drivers Seat; The Control Strategy: Shifting Control Away from the Top and Center; The Culture Strategy: Creating an Entrepreneurial Culture; Using The Strategies; Aligning the Strategies; The Courage to Reinvent. |
Responsibility: | David Osborne and Peter Plastrik. |
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Related Subjects:(23)
- Staatsbürokratie.
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- USA.
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- Administration publique -- Réforme -- États-Unis.
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- services publics -- gestion -- Etats-Unis -- 20e s. (fin)
- Fonction publique.
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- Qualité totale.
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- Planung.
- Organisation.
- Bürokratie.
- Regierung.
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