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Banishing bureaucracy : the five strategies for reinventing government

Author: David Osborne; Peter Plastrik
Publisher: New York, N.Y. : Plume, 1998, ©1997.
Edition/Format:   Print book : EnglishView all editions and formats
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Additional Physical Format: Online version:
Osborne, David, 1951-
Banishing bureaucracy.
New York, N.Y. : Plume, 1998, ©1997
(OCoLC)894778289
Document Type: Book
All Authors / Contributors: David Osborne; Peter Plastrik
ISBN: 0452279801 9780452279803 0452273927 9780452273924
OCLC Number: 38043073
Notes: Originally published: Reading, Mass. : Addison Wesley Pub. Co., 1997.
Description: xiii, 397 pages ; 21 cm
Contents: 1. The five C's: changing government's DNA --
2. Levels of the game: targeting the strategies --
3. Gut check: what it takes to use the strategies --
4. The core strategy: creating clarity of purpose --
5. The consequences strategy: creating consequences for performance --
6. The customer strategy: putting the customer in the driver's seat --
7. The control strategy: shifting control away from the top and center --
8. The culture strategy: creating an entrepreneurial culture --
9. Aligning the strategies --
10. The courage to reinvent.
Responsibility: David Osborne and Peter Plastrik.
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