Behind the screen : content moderation in the shadows of social media (Book, 2019) [WorldCat.org]
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Behind the screen : content moderation in the shadows of social media

Author: Sarah T Roberts, (Professor of information studies)
Publisher: New Haven : Yale University Press, [2019] ©2019
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
An eye-opening look at the invisible workers who protect us from seeing humanity's worst on today's commercial internet. Social media on the internet can be a nightmarish place. A primary shield against hateful language, violent videos, and online cruelty uploaded by users is not an algorithm. It is people. Mostly invisible by design, more than 100,000 commercial content moderators evaluate posts on mainstream  Read more...
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Additional Physical Format: Online version:
Roberts, Sarah T. (Professor of information studies).
Behind the screen.
New Haven : Yale University Press, [2019]
(OCoLC)1103320164
Document Type: Book
All Authors / Contributors: Sarah T Roberts, (Professor of information studies)
ISBN: 9780300235883 0300235887
OCLC Number: 1055263168
Description: 266 pages : illustrations ; 22 cm
Contents: Introduction: Behind the internet --
Behind the screen --
Understanding commercial content moderation --
Screening in Silicon Valley --
"I call myself a sin-eater" --
"Modern heroes": moderating in Manila --
Digital humanity.
Other Titles: Content moderation in the shadows of social media
Responsibility: Sarah T. Roberts.

Abstract:

An eye-opening look at the invisible workers who protect us from seeing humanity's worst on today's commercial internet. Social media on the internet can be a nightmarish place. A primary shield against hateful language, violent videos, and online cruelty uploaded by users is not an algorithm. It is people. Mostly invisible by design, more than 100,000 commercial content moderators evaluate posts on mainstream social media platforms: enforcing internal policies, training artificial intelligence systems, and actively screening and removing offensive material--sometimes thousands of items per day. Sarah T. Roberts, an award-winning social media scholar, offers the first extensive ethnographic study of the commercial content moderation industry. Based on interviews with workers from Silicon Valley to the Philippines, at boutique firms and at major social media companies, she contextualizes this hidden industry and examines the emotional toll it takes on its workers. This revealing investigation of the people "behind the screen" offers insights into not only the reality of our commercial internet but the future of globalized labor in the digital age. --

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"Sarah T Roberts's vital new study demonstrates how online content moderation is a global industry that operates on the back of human exploitation" -John Naughton, The Guardian"This book will define Read more...

 
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