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The benefits of e-business performance measurement systems : a report for CIMA--the Chartered Institute of Management Accountants

Author: David Barnes; Matthew Hinton; Chartered Institute of Management Accountants.
Publisher: Amsterdam ; Boston : CIMA Pub./Elsevier, 2008.
Edition/Format:   eBook : Document : English : 1st edView all editions and formats
Summary:
To participate fully in the new world of e-business, organisations have to make significant financial investments. How then, should they evaluate e-business investment proposals and monitor the resulting performance of their on-line business operations? To what extent are traditional performance measurement systems fit for a world where clicks not bricks determine business success? This CIMA report describes  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Barnes, David.
Benefits of e-business performance measurement systems.
Amsterdam ; Boston : CIMA Pub./Elsevier, 2008
(OCoLC)221210450
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: David Barnes; Matthew Hinton; Chartered Institute of Management Accountants.
ISBN: 9781856175258 1856175251 9780080888057 0080888054 6611762981 9786611762988
OCLC Number: 424583966
Notes: "Research project No. CO: 1754848."
Description: 1 online resource (x, 82 pages)
Contents: Executive Summary --
--
A brief summary of the findings of the research. --
Introduction --
-Background to e-business --
-Research objectives --
-Structure of the report --
Literature Review --
-review of previous research and writings on the subject of e-business performance measurement. --
Research Methodology --
-outline of the methods used to research the topic? namely a case study method, based on qualitative data obtained from key informants within the organisation. Additional data came from company documents. --
-Twelve managers participated in the study. --
--
the data was collected either by taped interview or by email questionnaire. --
Individual Case Study Summaries --
--
Each case is briefly described --
Cross Case Analysis --
-the case studies are grouped into sectors and their responses analysed. Several diagrams used. --
-Summary of findings from cross case analysis --
Discussion --
--
examines and discusses the main case study findings in the light of current literature and with regard to the research methodology. --
Conclusions and Recommendations --
-the research showed that companies have not invested as much as expected into the area of e-business performance measurement system. What has been developed appears to be on an ad hoc basis resulting in the conclusions that: --
-organisations do not currently feel the need to make major changes to their performance measurement system for e-business; and --
-best practice advice in performance measurement may be less influential than that reported as typical. --
-Five recommendations are made. --
References --
Literature generated from this project --
--
conference papers produced.
Responsibility: David Barnes and Matthew Hinton.

Abstract:

To participate fully in the new world of e-business, organisations have to make significant financial investments. How then, should they evaluate e-business investment proposals and monitor the resulting performance of their on-line business operations? To what extent are traditional performance measurement systems fit for a world where clicks not bricks determine business success? This CIMA report describes research investigating how organisations have been adapting their performance measurement systems for e-business. The research aimed to identify the features and benefits of an effective e-business performance measurement system by studying twelve organisations that have had some success in developing performance measurement systems suitable for the on-line environment. * Based on four years of case study research including interviews with 12 managers * offers a distinctive view of e-business in measuring the performance of a business * Recommendations are made based on the findings from cross case analysis.

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