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Beschwerdemanagement [unzufriedene Kunden als profitable Zielgruppe]

Author: Bernd Stauss; Wolfgang Seidel
Publisher: München Hanser 2014
Edition/Format:   Print book : German : 5., vollst. überarb. AuflView all editions and formats
Publication:Beschwerdemanagement.
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Additional Physical Format: Vorgänger
Online-Ausg.
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Bernd Stauss; Wolfgang Seidel
ISBN: 9783446439665 3446439668 9783446436633 3446436634
OCLC Number: 872693151
In: Stauss, Bernd
Notes: Literaturangaben
Description: XVIII, 650 S. Ill., graph. Darst. 24 cm
Responsibility: Bernd Stauss ; Wolfgang Seidel
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\n\n

Primary Entity<\/h3>\n
<http:\/\/www.worldcat.org\/oclc\/872693151<\/a>> # Beschwerdemanagement [unzufriedene Kunden als profitable Zielgruppe]<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Book<\/a>, schema:CreativeWork<\/a> ;\u00A0\u00A0\u00A0\nlibrary:oclcnum<\/a> \"872693151<\/span>\" ;\u00A0\u00A0\u00A0\nlibrary:placeOfPublication<\/a> <http:\/\/id.loc.gov\/vocabulary\/countries\/gw<\/a>> ;\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Topic\/kundenzufriedenheit<\/a>> ; # Kundenzufriedenheit<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Topic\/beziehungsmarketing<\/a>> ; # Beziehungsmarketing<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/reklamation<\/a>> ; # Reklamation<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Topic\/consumer_complaints<\/a>> ; # Consumer complaints<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Topic\/kundenservice<\/a>> ; # Kundenservice<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/management<\/a>> ; # Management<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Topic\/customer_relations_management<\/a>> ; # Customer relations--Management<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/service<\/a>> ; # Service<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/produktform_hardback<\/a>> ; # (Produktform)Hardback<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Topic\/reklamation<\/a>> ; # Reklamation<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/produktform_spezifisch_paper_over_boards<\/a>> ; # (Produktform (spezifisch))Paper over boards<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/vlb_produktgruppen_tn000<\/a>> ; # (VLB-Produktgruppen)TN000<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Topic\/beschwerdemanagement<\/a>> ; # Beschwerdemanagement<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/vlb_wn_1784_hardcover_softcover_wirtschaft_management<\/a>> ; # (VLB-WN)1784: Hardcover, Softcover \/ Wirtschaft\/Management<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/customer_relationship_management<\/a>> ; # Customer Relationship Management<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/dienstleistung<\/a>> ; # Dienstleistung<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/bisac_subject_heading_bus041000<\/a>> ; # (BISAC Subject Heading)BUS041000<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/dewey.info\/class\/658.812\/e22\/ger\/<\/a>> ;\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/kundenmanagement<\/a>> ; # Kundenmanagement<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Topic\/beziehungsmanagement<\/a>> ; # Beziehungsmanagement<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/beschwerdemanagement<\/a>> ; # Beschwerdemanagement<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Topic\/servicepolitik<\/a>> ; # Servicepolitik<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/customer_care<\/a>> ; # Customer Care<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Topic\/kundenmanagement<\/a>> ; # Kundenmanagement<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/crm<\/a>> ; # CRM<\/span>\n\u00A0\u00A0\u00A0\nschema:author<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Person\/stauss_bernd_1947<\/a>> ; # Bernd Stauss<\/span>\n\u00A0\u00A0\u00A0\nschema:author<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Person\/seidel_wolfgang_1935<\/a>> ; # Wolfgang Seidel<\/span>\n\u00A0\u00A0\u00A0\nschema:bookEdition<\/a> \"5., vollst. \u00FCberarb. Aufl.<\/span>\" ;\u00A0\u00A0\u00A0\nschema:bookFormat<\/a> bgn:PrintBook<\/a> ;\u00A0\u00A0\u00A0\nschema:datePublished<\/a> \"2014<\/span>\" ;\u00A0\u00A0\u00A0\nschema:exampleOfWork<\/a> <http:\/\/worldcat.org\/entity\/work\/id\/10568399434<\/a>> ;\u00A0\u00A0\u00A0\nschema:inLanguage<\/a> \"de<\/span>\" ;\u00A0\u00A0\u00A0\nschema:isSimilarTo<\/a> <http:\/\/worldcat.org\/entity\/work\/data\/10568399434#CreativeWork\/<\/a>> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Beschwerdemanagement [unzufriedene Kunden als profitable Zielgruppe]<\/span>\"@de<\/a> ;\u00A0\u00A0\u00A0\nschema:productID<\/a> \"872693151<\/span>\" ;\u00A0\u00A0\u00A0\nschema:url<\/a> <http:\/\/bvbr.bib-bvb.de:8991\/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027180557&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA<\/a>> ;\u00A0\u00A0\u00A0\nschema:url<\/a> <http:\/\/deposit.d-nb.de\/cgi-bin\/dokserv?id=4604834&prov=M&dok%5Fvar=1&dok%5Fext=htm<\/a>> ;\u00A0\u00A0\u00A0\nschema:url<\/a> <http:\/\/d-nb.info\/1047988011\/04<\/a>> ;\u00A0\u00A0\u00A0\nschema:workExample<\/a> <http:\/\/worldcat.org\/isbn\/9783446439665<\/a>> ;\u00A0\u00A0\u00A0\nschema:workExample<\/a> <http:\/\/worldcat.org\/isbn\/9783446436633<\/a>> ;\u00A0\u00A0\u00A0\numbel:isLike<\/a> <http:\/\/d-nb.info\/1047988011<\/a>> ;\u00A0\u00A0\u00A0\nwdrs:describedby<\/a> <http:\/\/www.worldcat.org\/title\/-\/oclc\/872693151<\/a>> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n\n

Related Entities<\/h3>\n
<http:\/\/dewey.info\/class\/658.812\/e22\/ger\/<\/a>>\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Person\/seidel_wolfgang_1935<\/a>> # Wolfgang Seidel<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Person<\/a> ;\u00A0\u00A0\u00A0\nschema:birthDate<\/a> \"1935<\/span>\" ;\u00A0\u00A0\u00A0\nschema:familyName<\/a> \"Seidel<\/span>\" ;\u00A0\u00A0\u00A0\nschema:givenName<\/a> \"Wolfgang<\/span>\" ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Wolfgang Seidel<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Person\/stauss_bernd_1947<\/a>> # Bernd Stauss<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Person<\/a> ;\u00A0\u00A0\u00A0\nschema:birthDate<\/a> \"1947<\/span>\" ;\u00A0\u00A0\u00A0\nschema:familyName<\/a> \"Stauss<\/span>\" ;\u00A0\u00A0\u00A0\nschema:givenName<\/a> \"Bernd<\/span>\" ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Bernd Stauss<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/beschwerdemanagement<\/a>> # Beschwerdemanagement<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Thing<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Beschwerdemanagement<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/bisac_subject_heading_bus041000<\/a>> # (BISAC Subject Heading)BUS041000<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Thing<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"(BISAC Subject Heading)BUS041000<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/crm<\/a>> # CRM<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Thing<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"CRM<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/customer_care<\/a>> # Customer Care<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Thing<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Customer Care<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/customer_relationship_management<\/a>> # Customer Relationship Management<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Thing<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Customer Relationship Management<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/dienstleistung<\/a>> # Dienstleistung<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Thing<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Dienstleistung<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/kundenmanagement<\/a>> # Kundenmanagement<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Thing<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Kundenmanagement<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/management<\/a>> # Management<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Thing<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Management<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/produktform_hardback<\/a>> # (Produktform)Hardback<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Thing<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"(Produktform)Hardback<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/produktform_spezifisch_paper_over_boards<\/a>> # (Produktform (spezifisch))Paper over boards<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Thing<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"(Produktform (spezifisch))Paper over boards<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/reklamation<\/a>> # Reklamation<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Thing<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Reklamation<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/service<\/a>> # Service<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Thing<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Service<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/vlb_produktgruppen_tn000<\/a>> # (VLB-Produktgruppen)TN000<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Thing<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"(VLB-Produktgruppen)TN000<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Thing\/vlb_wn_1784_hardcover_softcover_wirtschaft_management<\/a>> # (VLB-WN)1784: Hardcover, Softcover \/ Wirtschaft\/Management<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Thing<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"(VLB-WN)1784: Hardcover, Softcover \/ Wirtschaft\/Management<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Topic\/beschwerdemanagement<\/a>> # Beschwerdemanagement<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Beschwerdemanagement<\/span>\"@de<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Topic\/beziehungsmanagement<\/a>> # Beziehungsmanagement<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Beziehungsmanagement<\/span>\"@de<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Topic\/beziehungsmarketing<\/a>> # Beziehungsmarketing<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Beziehungsmarketing<\/span>\"@de<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Topic\/consumer_complaints<\/a>> # Consumer complaints<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Consumer complaints<\/span>\"@de<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Topic\/customer_relations_management<\/a>> # Customer relations--Management<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Customer relations--Management<\/span>\"@de<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Topic\/kundenmanagement<\/a>> # Kundenmanagement<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Kundenmanagement<\/span>\"@de<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Topic\/kundenservice<\/a>> # Kundenservice<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Kundenservice<\/span>\"@de<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Topic\/kundenzufriedenheit<\/a>> # Kundenzufriedenheit<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Kundenzufriedenheit<\/span>\"@de<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Topic\/reklamation<\/a>> # Reklamation<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Reklamation<\/span>\"@de<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/10568399434#Topic\/servicepolitik<\/a>> # Servicepolitik<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Servicepolitik<\/span>\"@de<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/id.loc.gov\/vocabulary\/countries\/gw<\/a>>\u00A0\u00A0\u00A0\u00A0a \nschema:Place<\/a> ;\u00A0\u00A0\u00A0\ndcterms:identifier<\/a> \"gw<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/worldcat.org\/entity\/work\/data\/10568399434#CreativeWork\/<\/a>>\u00A0\u00A0\u00A0\u00A0a \nschema:CreativeWork<\/a> ;\u00A0\u00A0\u00A0\nschema:description<\/a> \"Online-Ausg.<\/span>\" ;\u00A0\u00A0\u00A0\nschema:description<\/a> \"Vorg\u00E4nger<\/span>\" ;\u00A0\u00A0\u00A0\nschema:isSimilarTo<\/a> <http:\/\/www.worldcat.org\/oclc\/872693151<\/a>> ; # Beschwerdemanagement [unzufriedene Kunden als profitable Zielgruppe]<\/span>\n\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/worldcat.org\/isbn\/9783446436633<\/a>>\u00A0\u00A0\u00A0\u00A0a \nschema:ProductModel<\/a> ;\u00A0\u00A0\u00A0\nschema:isbn<\/a> \"3446436634<\/span>\" ;\u00A0\u00A0\u00A0\nschema:isbn<\/a> \"9783446436633<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/worldcat.org\/isbn\/9783446439665<\/a>>\u00A0\u00A0\u00A0\u00A0a \nschema:ProductModel<\/a> ;\u00A0\u00A0\u00A0\nschema:isbn<\/a> \"3446439668<\/span>\" ;\u00A0\u00A0\u00A0\nschema:isbn<\/a> \"9783446439665<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n