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Best practices in access services

Author: Lori Driscoll; W Bede Mitchell
Publisher: London ; New York : Routledge, 2009.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Access Services departments in libraries have become complex organizations responsible for a range of functions, including circulation, reserves, interlibrary lending and borrowing, document  Read more...

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Genre/Form: Case studies
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Lori Driscoll; W Bede Mitchell
ISBN: 9780789038524 0789038528
OCLC Number: 180190782
Notes: "This book was orginally published as a special issue of the Journal of Access Services."--Preliminary page.
Description: viii, 381 pages : illustrations ; 24 cm
Contents: Reflections on academic libraries in the 21st century / W. Bede Mitchell --
People first: a New Zealand approach to staff, structure, and service / Jane Hill --
Mildly delirious libraries: transforming your library from top to bottom / Pam Sandlian Smith --
The new academic library and student services / Jim Morris --
An evaluation of selected ASERL Web pages: "best practices" for serving distance learners / Melanie Thomas --
Video reference and the library kiosk: experimentation and evaluation / Char Booth --
Totem kiosk, not just for the hotel lobby / Kelly Broughton --
Copy that!: reaping the potential benefits from incorporating a copy center within access services / Phil Roche --
24 hour service at Georgia Southern University: 1989-2007 / Fred Smith --
ALI --
a digital archive of DAISY books / Asa Forsberg --
Retraining is draining: motivating student employees to high performance and longevity / Nancy Lichten Alder --
Improving circulation services through staff involvement / Cynthia M. Kisby, Marcus D. Kilman --
Great service pays: a model for service delivery in an academic music library / Andrew M. Wilson --
Aloha to new learning: uniting student and career staff through training / Lynn N. Baird --
Student workers: cross training in the academic environment / Lani Hall Draper, Tina A. Oswald, Margie Renfro --
Stacks tour project presents staff development opportunity / Barbara M. Coopey, David Nicastro --
Lean thinking in libraries: a case study on improving shelving turnaround / Nancy J. Kress --
Phantom use: quantifying in-library browsing of circulating materials / Victoria H. Wagner --
Managing lost and missing books / Bethany Badgett Sewell, Andrew Jonathan Miller --
Circulation on the go: implementing wireless laptop circulation in a state university academic library / June L. Power --
Laptop circulation at Eastern Washington University / Doris Munson, Elizabeth Malia --
Beyond "classroom" technology: the equipment circulation program at Rasmuson Library, University of Alaska Fairbanks / Karen Jensen --
Computer reservation system / Sandra L. Cannon --
The impossible takes a little longer: implementing a copyright policy for electronic reserves / Susan Clayton --
Electronic reserves, copyright, and CMS integration: six years later / Jodi Poe, Sonja McAbee --
Tackling copyright in the digital age: an initiative of the University of Connecticut libraries / Barbara Oakley, Betsy Pittman, Tracey Rudnick --
Textbooks 101: textbook collection at the University of Minnesota / Caroline Crouse --
IFLA guidelines for best practice for interlibrary loan and document delivery / Joan E. Stein --
Books-on-demand pilot program: an innovative "patron-centric" approach to enhance the library collection / Michelle Foss --
Having java in the library doesn't necessarily require a coffee cart: using an object-oriented programming language to streamline circulation services for a distance education university / Sara Godbee, Mark deJong --
Bringing delivery into the fold: a discussion of cross-departmental document delivery service implementation in academic libraries / Erik Mitchell, Cristina Yu --
We deliver!: Randall express delivery service / Madeleine Bombeld --
Delivering library services to users: a case study of the Sooner Xpress service at the University of Oklahoma / Molly Murphy, Shelly Franklin, Ann Raia --
Document delivery to a cast of thousands: free article delivery service at Indiana University / Sherri Michaels.
Other Titles: Journal of access services.
Responsibility: edited by Lori L. Driscoll and W. Bede Mitchell.
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'This is a facinating book for any librarian. It embodies a sense of change that is paradigm for any library that is not stagnating; it offers a feast of innovative ideas that have been implemented Read more...

 
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