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Beyond notification: Filling gaps in peer production projects
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Beyond notification: Filling gaps in peer production projects

Author: Heather Ford Affiliation: The University of New South Wales, Australia; University of Leeds, UK; Iolanda Pensa; Florence Devouard; Marta Pucciarelli; Luca Botturi Affiliation: University of Applied Sciences and Arts of Southern Switzerland (SUPSI), Switzerland
Edition/Format: Article Article
Publication:New Media & Society, v20 n10 (201810): 3799-3817
Summary:
In order to counter systemic bias in peer production projects like Wikipedia, a variety of strategies have been used to fill gaps and improve the completeness of the archive. We test a number of these strategies in a project aimed at improving articles relating to South Africa’s primary school curriculum and find that many of the predominant strategies are insufficient for filling Wikipedia’s gaps. Notifications  Read more...
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Document Type: Article
All Authors / Contributors: Heather Ford Affiliation: The University of New South Wales, Australia; University of Leeds, UK; Iolanda Pensa; Florence Devouard; Marta Pucciarelli; Luca Botturi Affiliation: University of Applied Sciences and Arts of Southern Switzerland (SUPSI), Switzerland
ISSN:1461-4448
Unique Identifier: 7782926975
Notes: Articles
Heather Ford, School of the Arts and Media, The University of New South Wales, Sydney, NSW 2052, Australia. Email: heather.ford@unsw.edu.au
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Abstract:

In order to counter systemic bias in peer production projects like Wikipedia, a variety of strategies have been used to fill gaps and improve the completeness of the archive. We test a number of these strategies in a project aimed at improving articles relating to South Africa’s primary school curriculum and find that many of the predominant strategies are insufficient for filling Wikipedia’s gaps. Notifications that alert users to the existence of gaps including incomplete or missing articles, in particular, are found to be ineffective at improving articles. Only through the process of trust-building and the development of negotiated boundary objects, potential allies (institutional academics in this case) can be enrolled in the task of editing the encyclopaedia. Rather than a simple process of enrolment via notification, this project demonstrated the principles of negotiation required for engaging with new editor groups in the long-term project of filling Wikipedia’s gaps

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