The big book of people skills games : [quick, effective activities for making great impressions, boosting problem-solving skills, and improving customer service] (Book, 2010) [WorldCat.org]
skip to content
The big book of people skills games : [quick, effective activities for making great impressions, boosting problem-solving skills, and improving customer service] Preview this item
ClosePreview this item
Checking...

The big book of people skills games : [quick, effective activities for making great impressions, boosting problem-solving skills, and improving customer service]

Author: Edward E Scannell; Colleen A Rickenbacher
Publisher: Maidenhead : McGraw-Hill, 2010.
Series: Big book series
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Part of the bestselling "Big Books" series, group-based activities to make teaching vital on-the-job people skills easy and enjoyable.

Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Document Type: Book
All Authors / Contributors: Edward E Scannell; Colleen A Rickenbacher
ISBN: 9780071745093 0071745092
OCLC Number: 701107025
Description: x, 260 pages : illustrations ; 24 cm.
Contents: Acknowledgments; Chapter 1. Using Games and Activities in Your Meetings; Chapter 2. We're in the People Business!!; Chapter 3. Interpersonal Tool Kit; Chapter 4. Communication Skills; Chapter 5. Motivating Others; Chapter 6. Changing Generations; Chapter 7."Customer" Service; Chapter 8. Business Etiquette; Chapter 9. Public Etiquette: Boats, Planes and Automobiles; Chapter 10. Leadership Skills; Chapter 11. Managing Change; Chapter 12. Presentation Skills; Chapter 13. Teambuilding; Chapter 14. Creative Problem SolvingChapter 15. Emotional Intelligence; Chapter 16. It's About Time!!Chapter 17. We've Got to Stop Meeting Like This!; Chapter 18. Working With Difficult People; Chapter 19. International Faux Pas; About the Authors
Series Title: Big book series
Responsibility: Edward E. Scannell, Colleen A. Rickenbacher.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.