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Blueprints for continuous improvement : lessons from the Baldrige winners

Author: Richard M Hodgetts
Publisher: New York : AMA Membership Publications Division, American Management Association, ©1993.
Series: AMA management briefing.
Edition/Format:   eBook : Document : EnglishView all editions and formats
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Genre/Form: Case studies
Additional Physical Format: Print version:
Hodgetts, Richard M.
Blueprints for continuous improvement.
New York : AMA Membership Publications Division, American Management Association, ©1993
(DLC) 93005166
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Richard M Hodgetts
OCLC Number: 1028859632
Description: 1 online resource (119 pages : illustrations.
Contents: The Baldridge Award --
Preparing for total quality --
Commonly used quality techniques --
Creating effective customer service --
Reducing cycle time --
Employee training, empowerment, and recognition --
Continuous improvement.
Series Title: AMA management briefing.
Responsibility: Richard M. Hodgetts.
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Primary Entity<\/h3>\n
<http:\/\/www.worldcat.org\/oclc\/1028859632<\/a>> # Blueprints for continuous improvement : lessons from the Baldrige winners<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:CreativeWork<\/a>, schema:MediaObject<\/a>, schema:Book<\/a> ;\u00A0\u00A0\u00A0\nlibrary:oclcnum<\/a> \"1028859632<\/span>\" ;\u00A0\u00A0\u00A0\nlibrary:placeOfPublication<\/a> <http:\/\/id.loc.gov\/vocabulary\/countries\/nyu<\/a>> ;\u00A0\u00A0\u00A0\nlibrary:placeOfPublication<\/a> <http:\/\/dbpedia.org\/resource\/New_York_City<\/a>> ; # New York<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Topic\/malcolm_baldrige_national_quality_award<\/a>> ; # Malcolm Baldrige National Quality Award<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Topic\/qualite_totale_etats_unis_cas_etudes_de<\/a>> ; # Qualit\u00E9 totale--\u00C9tats-Unis--Cas, \u00C9tudes de<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Topic\/benchmarking<\/a>> ; # Benchmarking<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Topic\/benchmarking_management<\/a>> ; # Benchmarking (Management)<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/dewey.info\/class\/658.40130973\/e21\/<\/a>> ;\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Topic\/total_quality_management<\/a>> ; # Total quality management<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Topic\/benchmarking_management_united_states<\/a>> ; # Benchmarking (Management)--United States<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Topic\/total_quality_management_united_states<\/a>> ; # Total quality management--United States<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Place\/usa<\/a>> ; # USA.<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Place\/united_states<\/a>> ; # United States.<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Topic\/qualitatsmanagement<\/a>> ; # Qualit\u00E4tsmanagement<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Topic\/fallstudiensammlung<\/a>> ; # Fallstudiensammlung<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Topic\/etalonnage_concurrentiel_etats_unis_cas_etudes_de<\/a>> ; # \u00C9talonnage concurrentiel--\u00C9tats-Unis--Cas, \u00C9tudes de<\/span>\n\u00A0\u00A0\u00A0\nschema:bookFormat<\/a> schema:EBook<\/a> ;\u00A0\u00A0\u00A0\nschema:copyrightYear<\/a> \"1993<\/span>\" ;\u00A0\u00A0\u00A0\nschema:creator<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Person\/hodgetts_richard_m<\/a>> ; # Richard M. Hodgetts<\/span>\n\u00A0\u00A0\u00A0\nschema:datePublished<\/a> \"1993<\/span>\" ;\u00A0\u00A0\u00A0\nschema:description<\/a> \"The Baldridge Award -- Preparing for total quality -- Commonly used quality techniques -- Creating effective customer service -- Reducing cycle time -- Employee training, empowerment, and recognition -- Continuous improvement.<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\nschema:exampleOfWork<\/a> <http:\/\/worldcat.org\/entity\/work\/id\/306872217<\/a>> ;\u00A0\u00A0\u00A0\nschema:genre<\/a> \"Case studies<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\nschema:inLanguage<\/a> \"en<\/span>\" ;\u00A0\u00A0\u00A0\nschema:isPartOf<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Series\/ama_management_briefing<\/a>> ; # AMA management briefing.<\/span>\n\u00A0\u00A0\u00A0\nschema:isSimilarTo<\/a> <http:\/\/worldcat.org\/entity\/work\/data\/306872217#CreativeWork\/blueprints_for_continuous_improvement<\/a>> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Blueprints for continuous improvement : lessons from the Baldrige winners<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\nschema:productID<\/a> \"1028859632<\/span>\" ;\u00A0\u00A0\u00A0\nschema:publication<\/a> <http:\/\/www.worldcat.org\/title\/-\/oclc\/1028859632#PublicationEvent\/new_york_ama_membership_publications_division_american_management_association_1993<\/a>> ;\u00A0\u00A0\u00A0\nschema:publisher<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Agent\/ama_membership_publications_division_american_management_association<\/a>> ; # AMA Membership Publications Division, American Management Association<\/span>\n\u00A0\u00A0\u00A0\nschema:url<\/a> <https:\/\/archive.org\/details\/blueprintsforcon00hodg<\/a>> ;\u00A0\u00A0\u00A0\nwdrs:describedby<\/a> <http:\/\/www.worldcat.org\/title\/-\/oclc\/1028859632<\/a>> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n\n

Related Entities<\/h3>\n
<http:\/\/dbpedia.org\/resource\/New_York_City<\/a>> # New York<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Place<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"New York<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/dewey.info\/class\/658.40130973\/e21\/<\/a>>\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Agent\/ama_membership_publications_division_american_management_association<\/a>> # AMA Membership Publications Division, American Management Association<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nbgn:Agent<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"AMA Membership Publications Division, American Management Association<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Person\/hodgetts_richard_m<\/a>> # Richard M. Hodgetts<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Person<\/a> ;\u00A0\u00A0\u00A0\nschema:familyName<\/a> \"Hodgetts<\/span>\" ;\u00A0\u00A0\u00A0\nschema:givenName<\/a> \"Richard M.<\/span>\" ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Richard M. Hodgetts<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Place\/united_states<\/a>> # United States.<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Place<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"United States.<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Place\/usa<\/a>> # USA.<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Place<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"USA.<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Series\/ama_management_briefing<\/a>> # AMA management briefing.<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nbgn:PublicationSeries<\/a> ;\u00A0\u00A0\u00A0\nschema:hasPart<\/a> <http:\/\/www.worldcat.org\/oclc\/1028859632<\/a>> ; # Blueprints for continuous improvement : lessons from the Baldrige winners<\/span>\n\u00A0\u00A0\u00A0\nschema:name<\/a> \"AMA management briefing.<\/span>\" ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"AMA management briefing<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Topic\/benchmarking<\/a>> # Benchmarking<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Benchmarking<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Topic\/benchmarking_management<\/a>> # Benchmarking (Management)<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Benchmarking (Management)<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Topic\/benchmarking_management_united_states<\/a>> # Benchmarking (Management)--United States<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Benchmarking (Management)--United States<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Topic\/etalonnage_concurrentiel_etats_unis_cas_etudes_de<\/a>> # \u00C9talonnage concurrentiel--\u00C9tats-Unis--Cas, \u00C9tudes de<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"\u00C9talonnage concurrentiel--\u00C9tats-Unis--Cas, \u00C9tudes de<\/span>\"@fr<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Topic\/fallstudiensammlung<\/a>> # Fallstudiensammlung<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Fallstudiensammlung<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Topic\/malcolm_baldrige_national_quality_award<\/a>> # Malcolm Baldrige National Quality Award<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Malcolm Baldrige National Quality Award<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Topic\/qualitatsmanagement<\/a>> # Qualit\u00E4tsmanagement<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Qualit\u00E4tsmanagement<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Topic\/qualite_totale_etats_unis_cas_etudes_de<\/a>> # Qualit\u00E9 totale--\u00C9tats-Unis--Cas, \u00C9tudes de<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Qualit\u00E9 totale--\u00C9tats-Unis--Cas, \u00C9tudes de<\/span>\"@fr<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Topic\/total_quality_management<\/a>> # Total quality management<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Total quality management<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Topic\/total_quality_management_united_states<\/a>> # Total quality management--United States<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Total quality management--United States<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/id.loc.gov\/vocabulary\/countries\/nyu<\/a>>\u00A0\u00A0\u00A0\u00A0a \nschema:Place<\/a> ;\u00A0\u00A0\u00A0\ndcterms:identifier<\/a> \"nyu<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/worldcat.org\/entity\/work\/data\/306872217#CreativeWork\/blueprints_for_continuous_improvement<\/a>>\u00A0\u00A0\u00A0\u00A0a \nschema:CreativeWork<\/a> ;\u00A0\u00A0\u00A0\nrdfs:label<\/a> \"Blueprints for continuous improvement.<\/span>\" ;\u00A0\u00A0\u00A0\nschema:description<\/a> \"Print version:<\/span>\" ;\u00A0\u00A0\u00A0\nschema:isSimilarTo<\/a> <http:\/\/www.worldcat.org\/oclc\/1028859632<\/a>> ; # Blueprints for continuous improvement : lessons from the Baldrige winners<\/span>\n\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/www.worldcat.org\/title\/-\/oclc\/1028859632<\/a>>\u00A0\u00A0\u00A0\u00A0a \ngenont:InformationResource<\/a>, genont:ContentTypeGenericResource<\/a> ;\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/www.worldcat.org\/oclc\/1028859632<\/a>> ; # Blueprints for continuous improvement : lessons from the Baldrige winners<\/span>\n\u00A0\u00A0\u00A0\nschema:dateModified<\/a> \"2019-02-09<\/span>\" ;\u00A0\u00A0\u00A0\nvoid:inDataset<\/a> <http:\/\/purl.oclc.org\/dataset\/WorldCat<\/a>> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/www.worldcat.org\/title\/-\/oclc\/1028859632#PublicationEvent\/new_york_ama_membership_publications_division_american_management_association_1993<\/a>>\u00A0\u00A0\u00A0\u00A0a \nschema:PublicationEvent<\/a> ;\u00A0\u00A0\u00A0\nschema:location<\/a> <http:\/\/dbpedia.org\/resource\/New_York_City<\/a>> ; # New York<\/span>\n\u00A0\u00A0\u00A0\nschema:organizer<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/306872217#Agent\/ama_membership_publications_division_american_management_association<\/a>> ; # AMA Membership Publications Division, American Management Association<\/span>\n\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n\n

Content-negotiable representations<\/p>\n