Breaking through bureaucracy : a new vision for managing in government (Book, 1992) [WorldCat.org]
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Breaking through bureaucracy : a new vision for managing in government

Author: Michael Barzelay; Babak J Armajani
Publisher: Berkeley : University of California Press, ©1992.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"This book attacks the conventional wisdom that bureaucrats are bunglers and the system can't be changed. Michael Barzelay and Babak Armajani trace the source of much poor performance in government to the persistent influence of what they call the bureaucratic paradigm--a theory built on such notions as central control, economy and efficiency, and rigid adherence to rules. Rarely questioned, the bureaucratic  Read more...
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Details

Genre/Form: Book
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Michael Barzelay; Babak J Armajani
ISBN: 0520078004 9780520078000 0520078012 9780520078017 9681649168 9789681649166
OCLC Number: 24846390
Description: xxi, 237 pages ; 24 cm
Contents: pt. 1. Setting the agenda. Beyond the bureaucratic paradigm ; The need for innovative strategies --
pt. 2. Breakthroughs are possible. Inventing strategies ; Reworking the culture and producing results ; Challenging financial paradigms --
pt. 3. Generalizations. More problems, fewer conditions ; Managing customer-focused staff agencies ; The post-bureaucratic paradigm in historical perspective --
Appendix 1. Department of Administration strategy (1986) --
Appendix 2. Smart staffing newsletter --
Appendix 3. Fiscal 1992-93 budget instructions (1990).
Responsibility: Michael Barzelay with the collaboration of Babak J. Armajani.
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Abstract:

Attacking a fundamental weakness of bureaucracy - misplaced or misdirected accountability - this treatise describes how public officials in Minnesota experimented with such ideas as customer service,  Read more...

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