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Bringing out the best in people : how to apply the astonishing power of positive reinforcement

Author: Aubrey C Daniels
Publisher: New York : McGraw-Hill, [2013]
Series: McGraw-Hill's AccessEngineering.
Edition/Format:   eBook : Document : EnglishView all editions and formats
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Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Aubrey C Daniels
ISBN: 9780071351454 0071351450
OCLC Number: 865654552
Notes: Print version c2000.
Description: 1 online resource (xxii, 245 pages) : illustrations.
Contents: The perils of traditional management --
Fads, fantasies, and fixes --
From "my own style" to a precise procedure --
Management by sloshing around versus precision management --
Business is behavior --
Behavior is a function of its consequences --
A most practical approach --
Management by common sense is not management at all --
Common sense versus scientific knowledge --
The popularity of a management approach guarantees nothing --
If it ain't broke, find out why --
Louder, longer, meaner --
Surprise! people don't do what you tell them to do --
Why telling alone does not bring out the best in people --
The astonishing power of positive reinforcement --
Behavior is a function of its consequences --
Every consequence every day --
The more immediate, the better --
Everybody's behavior makes sense to them --
No-fault performance: change --
not blame --
The ABCs of performance management --
A way of seeing things as others see them --
Building trust --
The high price of negative reinforcement --
Positive or negative reinforcement: what difference does it make? --
Five easy clues that indicate negative reinforcement is present --
The bottom line on negative reinforcement --
Capturing discretionary effort through positive reinforcement --
What does positive reinforcement look like? --
Kinds of positive reinforcement --
Grandma's law --
Sources of positive reinforcement --
Decreasing behavior --
intentionally or otherwise --
Extinction --
doing nothing changes behavior --
Punishment --
stopping behavior --
Effective delivery of reinforcement.
Series Title: McGraw-Hill's AccessEngineering.
Responsibility: Aubrey C. Daniels.
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