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Building cultures and climates for effective human services understanding and improving organizational social contexts with the ARC model

Author: Anthony L Hemmelgarn; Charles Glisson
Publisher: New York, NY Oxford University Press [2018]
Series: Evidence-based practices
Edition/Format:   Print book : EnglishView all editions and formats
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Additional Physical Format: Online version
Hemmelgarn, Anthony L., author
Building cultures and climates for effective human services
New York, NY : Oxford University Press, [2018]
(DLC) 2018005292
Document Type: Book
All Authors / Contributors: Anthony L Hemmelgarn; Charles Glisson
ISBN: 9780190455286 0190455284 9780190455293 0190455292
OCLC Number: 1083347517
Notes: Includes bibliographical references and index
Description: x, 230 Seiten
Contents: Chapter 1. Improving Organizational Social Contexts for Effective Human ServicesChapter 2. Case Examples Illustrating the Importance of Social Contexts in Human Service OrganizationsChapter 3. Understanding and Assessing Organizational Social Context (OSC)Chapter 4. Introducing the Availability Responsiveness and Continuity (ARC) Organizational StrategiesChapter 5. The Impact of ARC in Human Service OrganizationsChapter 6. ARC Infrastructure, Preparation, and Key Strategies for Creating Effective Human Service OrganizationsChapter 7. ARC Stages and Component ToolsChapter 8. The Role of Mental Models in Organizational ChangeChapter 9. Mission-driven versus Rule-driven Human Service OrganizationsChapter 10. Results-oriented versus Process-oriented Human Service OrganizationsChapter 11. Improvement-directed versus Status Quo-directed Human Service OrganizationsChapter 12. Participatory-based versus Authority-based Human Service OrganizationsChapter 13. Relationship-centered versus Individual-centered Human Service OrganizationsChapter 14. Conclusion and Future Challenges for Improving Human Service OrganizationsReferences
Series Title: Evidence-based practices
Responsibility: Anthony L. Hemmelgarn and Charles Glisson

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"Everyone who cares about human services should read this book. Packed with lessons from four decades of research and illustrated with compelling case studies, this book details the powerful impact Read more...

 
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