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Business ethics : ethical decision making and cases

Author: O C Ferrell; John Fraedrich; Linda Ferrell
Publisher: Boston, MA : Cengage Learning, [2017] ©2017
Edition/Format:   Print book : English : Eleventh editionView all editions and formats
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Genre/Form: Case studies
Document Type: Book
All Authors / Contributors: O C Ferrell; John Fraedrich; Linda Ferrell
ISBN: 1305500849 9781305500846
OCLC Number: 937450119
Description: xviii, 654 pages ; 26 cm
Contents: pt. 1 AN OVERVIEW OF BUSINESS ETHICS --
ch. 1 The Importance of Business Ethics --
Chapter Objectives --
Chapter Outline --
An Ethical Dilemma --
Business Ethics Defined --
Why Study Business Ethics? --
A Crisis in Business Ethics --
Specific Issues --
The Reasons for Studying Business Ethics --
The Development of Business Ethics --
Before 1960: Ethics in Business --
The 1960s: The Rise of Social Issues in Business --
The 1970s: Business Ethics as an Emerging Field --
The 1980s: Consolidation --
The 1990s: Institutionalization of Business Ethics --
The Twenty-First Century of Business Ethics --
Developing an Organizational and Global Ethical Culture --
The Benefits of Business Ethics --
Ethics Contributes to Employee Commitment --
Ethic Contributes to Investor Loyalty --
Ethics Contributes to Customer Satisfaction --
Ethics Contributes to Profits --
Our Framework for Studying Business Ethics --
Summary --
Important Terms for Review --
Resolving Ethical Business Challenges --
Check Your EQ --
ch. 2 Stakeholder Relationships, Social Responsibility, and Corporate Governance --
Chapter Objectives --
Chapter Outline --
An Ethical Dilemma --
Stakeholders Define Ethical Issues in Business --
Identifying Stakeholders --
A Stakeholder Orientation --
Social Responsibility and Business Ethics --
Issues in Social Responsibility --
Social Responsibility and the Importance of a Stakeholder Orientation --
Corporate Governance Provides Formalized Responsibility to Stakeholders --
Views of Corporate Governance --
The Role of Boards of Directors --
Greater Demands for Accountability and Transparency --
Executive Compensation --
Implementing a Stakeholder Perspective --
Step 1 Assessing the Corporate Culture --
Step 2 Identifying Stakeholder Groups --
Step 3 Identifying Stakeholder Issues --
Step 4 Assessing Organizational Commitment to Stakeholders and Social Responsibility --
Step 5 Identifying Resources and Determining Urgency --
Step 6 Gaining Stakeholder Feedback --
Contributions of a Stakeholder Perspective --
Summary --
Important Terms for Review --
Resolving Ethical Business Challenges --
Check Your EQ --
pt. 2 ETHICAL ISSUES AND THE INSTITUTIONALIZATION OF BUSINESS ETHICS --
ch. 3 Emerging Business Ethics Issues --
Chapter Objectives --
Chapter Outline --
An Ethical Dilemma --
Recognizing an Ethical Issue (Ethical Awareness) --
Foundational Values for Identifying Ethical Issues --
Integrity --
Honesty --
Fairness --
Ethical Issues and Dilemmas in Business --
Misuse of Company Time and Resources --
Abusive or Intimidating Behavior --
Lying --
Conflicts of Interest --
Bribery --
Corporate Intelligence --
Discrimination --
Sexual Harassment --
Fraud --
Consumer Fraud --
Financial Misconduct --
Insider Trading --
Intellectual Property Rights --
Privacy Issues --
The Challenge of Determining an Ethical Issue in Business --
Summary --
Important Terms for Review --
Resolving Ethical Business Challenges --
Check Your EQ --
ch. 4 The Institutionalization of Business Ethics --
Chapter Objectives --
Chapter Outline --
An Ethical Dilemma --
Managing Ethical Risk through Mandated and Voluntary Programs --
Mandated Requirements for Legal Compliance --
Laws Regulating Competition --
Laws Protecting Consumers --
Laws Promoting Equity and Safety --
The Sarbanes-Oxley (SOX) Act --
Public Company Accounting Oversight Board --
Auditor and Analyst Independence --
Whistle-Blower Protection --
Cost of Compliance --
Dodd-Frank Wall Street Reform and Consumer Protection Act --
Financial Agencies Created by the Dodd-Frank Act --
Consumer Financial Protection Bureau --
Whistle-Blower Bounty Program --
Laws That Encourage Ethical Conduct --
Federal Sentencing Guidelines for Organizations --
Core or Best Practices --
Voluntary Responsibilities --
Cause-Related Marketing --
Strategic Philanthropy --
Social Entrepreneurship --
The Importance of Institutionalization in Business Ethics --
Summary --
Important Terms for Review --
Resolving Ethical Business Challenges --
Check Your EQ --
pt. 3 THE DECISIONMAKING PROCESS --
ch. 5 Ethical Decision Making --
Chapter Objectives --
Chapter Outline --
An Ethical Dilemma --
A Framework for Ethical Decision Making in Business --
Ethical Issue Intensity --
Individual Factors --
Organizational Factors --
Opportunity --
Business Ethics Intentions, Behavior, and Evaluations --
Using the Ethical Decision-Making Model to Improve Ethical Decisions --
Normative Considerations in Ethical Decision Making --
Institutions as the Foundation for Normative Values --
Implementing Principles and Core Values in Ethical Decision Making --
Understanding Ethical Decision Making --
Summary --
Important Terms for Review --
Resolving Ethical Business Challenges --
Check Your EQ --
ch. 6 Individual Factors: Moral Philosophies and Values --
Chapter Objectives --
Chapter Outline --
An Ethical Dilemma --
Moral Philosophy Defined --
Moral Philosophies --
Instrumental and Intrinsic Goodness --
Teleology --
Deontology --
Relativist Perspective --
Virtue Ethics --
Justice --
Applying Moral Philosophy to Ethical Decision Making --
Cognitive Moral Development and Its Problems --
White-Collar Crime --
Individual Factors in Business Ethics --
Summary --
Important Terms for Review --
Resolving Ethical Business Challenges --
Check Your EQ --
ch. 7 Organizational Factors: The Role of Ethical Culture and Relationships --
Chapter Objectives --
Chapter Outline --
An Ethical Dilemma --
Defining Corporate Culture --
The Role of Corporate Culture in Ethical Decision Making --
Ethical Frameworks and Evaluations of Corporate Culture --
Ethics as a Component of Corporate Culture --
Compliance versus Values-Based Ethical Cultures --
Differential Association --
Whistle-Blowing --
Leaders Influence Corporate Culture --
Power Shapes Corporate Culture --
Motivating Ethical Behavior --
Organizational Structure --
Group Dimensions of Corporate Structure and Culture --
Types of Groups --
Group Norms --
Variation in Employee Conduct --
Can People Control Their Actions within a Corporate Culture? --
Summary --
Important Terms for Review --
Resolving Ethical Business Challenges --
Check Your EQ --
pt. 4 IMPLEMENTING BUSINESS ETHICS IN A GLOBAL ECONOMY --
ch. 8 Developing an Effective Ethics Program --
Chapter Objectives --
Chapter Outline --
An Ethical Dilemma --
The Responsibility of the Corporation to Stakeholders --
The Need for Organizational Ethics Programs --
An Effective Ethics Program --
An Ethics Program can Help Avoid Legal Problems --
Values versus Compliance Programs --
Codes of Conduct --
Ethics Officers --
Ethics Training and Communication --
Systems to Monitor and Enforce Ethical Standards --
Continuous Improvement of an Ethics Program --
Common Mistakes in Designing and Implementing an Ethics Program --
Summary --
Important Terms for Review --
Resolving Ethical Business Challenges --
Check Your EQ --
ch. 9 Managing and Controlling Ethics Programs --
Chapter Objectives --
Chapter Outline --
An Ethical Dilemma --
Implementing an Ethics Program --
The Ethics Audit --
Benefits of Ethics Auditing --
Ethical Crisis Management and Recovery --
Measuring Nonfinancial Ethical Performance --
Risks and Requirements in Ethics Auditing --
The Auditing Process --
Secure Commitment of Top Managers and Board of Directors --
Establish a Committee to Oversee the Ethics Audit --
Define the Scope of the Audit Process --
Review Organizational Mission, Values, Goals, and Policies and Define Ethical Priorities --
Collect and Analyze Relevant Information --
Verify the Results --
Report the Findings --
The Strategic Importance of Ethics Auditing --
Summary --
Important Terms for Review --
Resolving Ethical Business Challenges --
Check Your EQ --
ch. 10 Globalization of Ethical Decision Making --
Chapter Objectives --
Chapter Outline --
An Ethical Dilemma --
Global Culture, Values, and Practices --
Economic Foundations of Business Ethics --
Economic Systems --
Multinational Corporations --
Global Cooperation to Support Responsible Business --
International Monetary Fund --
United Nations Global Compact --
World Trade Organization --
Global Ethics Issues --
Global Ethical Risks --
Bribery --
Antitrust Activity --
Internet Security and Privacy --
Human Rights --
Health Care --
Labor and Right to Work --
Compensation --
Consumerism --
The Importance of Ethical Decision Making in Global Business --
Summary --
Important Terms For Review --
Resolving Ethical Business Challenges --
Check Your EQ --
ch. 11 Ethical leadership --
Chapter Objectives --
Chapter Outline --
An Ethical Dilemma --
Defining Ethical Leadership --
Requirements for Ethical Leadership --
Benefits of Ethical Leadership --
Ethical Leadership and Organizational Culture --
Managing Ethical Business Conflicts --
Conflict Management Styles --
Ethical Leaders Empower Employees --
Ethical Leadership Communication --
Ethical Leadership Communication Skills --
Leader-Follower Relationships --
Ethics Programs and Communication --
Power Differences and Workplace Politics --
Feedback --
Leadership Styles and Ethical Decisions --
The RADAR Model --
Summary --
Important Terms for Review --
Resolving Ethical Business Challenges --
Check Your EQ --
ch. 12 Sustainability: Ethical and Social Responsibility Dimensions --
Chapter Objectives --
Chapter Outline --
An Ethical Dilemma --
Defining Sustainability --
How Sustainability Relates to Ethical Decision Making and Social Responsibility --
Global Environmental Issues --
Atmospheric --
Water --
Land --
Environmental Legislation --
Environmental Protection Agency (EPA) --
Environmental Regulations --
Alternative Energy Sources --
Wind Power --
Geothermal Power --
Solar Power --
Nuclear Power --
Biofuels --
Hydropower --
Business Response to Sustainability Issues --
Green Marketing --
Greenwashing --
Strategic Implementation of Environmental Responsibility --
Recycling Initiatives --
Stakeholder Assessment --
Risk Analysis.
Responsibility: O.C. Ferrell, John Fraedrich, Linda Ferrell.

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    schema:description "pt. 1 AN OVERVIEW OF BUSINESS ETHICS -- ch. 1 The Importance of Business Ethics -- Chapter Objectives -- Chapter Outline -- An Ethical Dilemma -- Business Ethics Defined -- Why Study Business Ethics? -- A Crisis in Business Ethics -- Specific Issues -- The Reasons for Studying Business Ethics -- The Development of Business Ethics -- Before 1960: Ethics in Business -- The 1960s: The Rise of Social Issues in Business -- The 1970s: Business Ethics as an Emerging Field -- The 1980s: Consolidation -- The 1990s: Institutionalization of Business Ethics -- The Twenty-First Century of Business Ethics -- Developing an Organizational and Global Ethical Culture -- The Benefits of Business Ethics -- Ethics Contributes to Employee Commitment -- Ethic Contributes to Investor Loyalty -- Ethics Contributes to Customer Satisfaction -- Ethics Contributes to Profits -- Our Framework for Studying Business Ethics -- Summary -- Important Terms for Review -- Resolving Ethical Business 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Institutionalization of Business Ethics -- Chapter Objectives -- Chapter Outline -- An Ethical Dilemma -- Managing Ethical Risk through Mandated and Voluntary Programs -- Mandated Requirements for Legal Compliance -- Laws Regulating Competition -- Laws Protecting Consumers -- Laws Promoting Equity and Safety -- The Sarbanes-Oxley (SOX) Act -- Public Company Accounting Oversight Board -- Auditor and Analyst Independence -- Whistle-Blower Protection -- Cost of Compliance -- Dodd-Frank Wall Street Reform and Consumer Protection Act -- Financial Agencies Created by the Dodd-Frank Act -- Consumer Financial Protection Bureau -- Whistle-Blower Bounty Program -- Laws That Encourage Ethical Conduct -- Federal Sentencing Guidelines for Organizations -- Core or Best Practices -- Voluntary Responsibilities -- Cause-Related Marketing -- Strategic Philanthropy -- Social Entrepreneurship -- The Importance of Institutionalization in Business Ethics -- Summary -- Important Terms for Review -- Resolving Ethical Business Challenges -- Check Your EQ -- pt. 3 THE DECISIONMAKING PROCESS -- ch. 5 Ethical Decision Making -- Chapter Objectives -- Chapter Outline -- An Ethical Dilemma -- A Framework for Ethical Decision Making in Business -- Ethical Issue Intensity -- Individual Factors -- Organizational Factors -- Opportunity -- Business Ethics Intentions, Behavior, and Evaluations -- Using the Ethical Decision-Making Model to Improve Ethical Decisions -- Normative Considerations in Ethical Decision Making -- Institutions as the Foundation for Normative Values -- Implementing Principles and Core Values in Ethical Decision Making -- Understanding Ethical Decision Making -- Summary -- Important Terms for Review -- Resolving Ethical Business Challenges -- Check Your EQ -- ch. 6 Individual Factors: Moral Philosophies and Values -- Chapter Objectives -- Chapter Outline -- An Ethical Dilemma -- Moral Philosophy Defined -- Moral Philosophies -- Instrumental and Intrinsic Goodness -- Teleology -- 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