Business process orientation : gaining the e-business competitive advantage (eBook, 2020) [WorldCat.org]
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Business process orientation : gaining the e-business competitive advantage

Author: Kevin McCormack; William C Johnson
Publisher: [Place of publication not identified] : CRC Press, [2001]
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
Business Process Orientation: Gaining the E-Business Competitive Advantage provides the "why" and the "how" for building the "horizontal" organization - an essential component of the "e" in e-commerce and business. This book shows you how to weave your business processes into hard-to-imitate strategic capabilities that distinguish you from your competition. The book explores the impact that well-defined and  Read more...
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Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Kevin McCormack; William C Johnson
ISBN: 9780367815608 0367815605 9781439888261 1439888264 9781420025569 1420025562 9781439888278 1439888272
OCLC Number: 1107880671
Target Audience: E-Commerce and IT Consultants, Logistics, Supply Chain and ERP Management, Managers and Executives in Manufacturing, Industrial Engineering, Quality and Process Improvement, Marketing and Service Management
Description: 1 online resource (208 pages)
Contents: The History of Business Process OrientationDefining and Measuring BPOBPO and Organizational PerformanceBenchmarking Using the BPO Maturity ModelIntroducing BPO to Service OperationsBPO and Supply Chain ManagementImplementing and Evaluating BPO Effectiveness
Responsibility: Kevin P. McCormack, William C. Johnson.

Abstract:

Business Process Orientation: Gaining the E-Business Competitive Advantage provides the "why" and the "how" for building the "horizontal" organization - an essential component of the "e" in e-commerce and business. This book shows you how to weave your business processes into hard-to-imitate strategic capabilities that distinguish you from your competition. The book explores the impact that well-defined and carefully integrated processes have on organizational performance. Using the results of extensive research conducted among consumer, business-to-business, and services-based companies, the authors demonstrate that adopting a business process orientation (BPO) has a positive impact on the organizational culture and business performance. The resulting process oriented e-corporation is now positioned as a necessity not only to thrive but also to survive. The old ways of conducting business are out: pushing costs and compromising quality in order to achieve the lowest possible price. The emerging paradigm focuses on the core processes. The hallmarks of a great business still include high customer relevance, internally consistent decisions about scope and value chain activities performed, value capture mechanisms, a source of differentiation and strategic control, a sound operational system, and carefully designed processes. Business Process Orientation: Gaining the E-Business Competitive Advantage shows you how to balance your functional and horizontal orientation to create and maintain a healthy organization

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"Competition in today's world of the e-corporation is between supply chains, not between individual companies. Cross company process integration and process orientation will be the critical Read more...

 
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