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Business success through service excellence

Author: Moira Clark; Susan Baker
Publisher: Amsterdam ; Boston : Butterworth-Heinemann, 2004.
Edition/Format:   eBook : Document : EnglishView all editions and formats
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Clark, Moira (Moira K.).
Business success through service excellence.
Amsterdam ; Boston : Butterworth-Heinemann, 2004
(OCoLC)53389438
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Moira Clark; Susan Baker
ISBN: 9780080472164 0080472168
OCLC Number: 123912410
Description: 1 online resource (xiv, 199 pages) : illustrations
Contents: 1. Managing service excellence --
2. Customer intelligence --
3. Operational effectiveness --
4. Engaging people --
5. Leadership and values --
6. Organisational agility --
7. Service excellence best practice.
Responsibility: Moira Clark, Susan Baker.

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