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Casinos : organization and culture

Author: Chris Roberts; Kathryn Hashimoto
Publisher: Boston, Massachusetts : Prentice Hall, ©2010. ©2010
Series: Casino management essentials series.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
Overview: Casinos: Organization and Culture is a fascinating look at the world inside the casino building. The first section of the book describes the organizational structure of casino facilities with information on different casino departments and their functions and the culture within the casino hotel. The first section also includes an in depth look at food and beverage services within the casino industry as  Read more...
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Details

Document Type: Book
All Authors / Contributors: Chris Roberts; Kathryn Hashimoto
ISBN: 9780131748125 0131748122
OCLC Number: 144223539
Description: xiv, 138 pages : illustrations ; 24 cm.
Contents: Introduction To Casino Organization And Culture / David C Williams: --
Introduction --
Organizational structures --
Organizational culture --
Leaders defining culture: --
Old-time casino boss --
Big-name developer --
Gambler at heart --
Professor --
Visionary --
Key topics in upcoming chapters --
Organizational Structure Of The Facility / Chris Roberts: --
Introduction --
Slots and tables --
Back-of-the-house departments: --
Accounting department --
Surveillance department --
Security department --
Larger casino resort: --
Services --
Entertainment department --
Casino Departments And Functions / Chris Roberts: --
Introduction --
Slot department: --
Design and placement of slots --
Job positions in the slot department --
Table games department: --
Blackjack, roulette, craps, and baccarat --
Keno and poker --
Currency --
Security and surveillance --
Casino Hotel / Chris Roberts: --
Introduction --
Departments within a casino hotel: --
Front office area --
Administrative and infrastructure --
Difference between standard hotels and casino hotels: --
Hotel size --
Hotel organizational power --
High-roller suites --
Food And Beverage / Chris Roberts: --
Introduction --
Full-service restaurants --
Buffet restaurants --
Fine dining restaurants --
Operating a regular restaurant versus a casino restaurant --
Quantity of food service outlets --
Organizational power --
High-roller requests --
Trends in casino food and beverage service --
Meetings, Conventions, And Entertainment / Chris Roberts: --
Introduction --
Meeting and convention facilities: --
Meeting room facilities --
Convention facilities --
Entertainment: --
Arcades and lounges --
Headliners and major attraction --
Retail shopping --
Operations support --
Casino Culture / Kathryn Hashimoto: --
Introduction --
Trend from criminal to respectable --
Trend from low tech to high tech: --
Play tools --
Mechanicals --
Surveillance --
Trend from targeting individuals to masses --
Shift from individual business owners to team management --
Shift to team management and corporate culture: --
Tradition versus corporate --
Lifestyle Impact / Chris Roberts: --
Introduction --
Lifestyles of customers: --
Out-of-town gambler --
Local gambler --
Lifestyles of casino employees: --
Lifestyles of dealers --
Lifestyles of other casino employees --
Human Resource Issues In Casino Operations / Christopher Woodruff: --
Introduction --
Human resources factor: --
Finding workers --
Attracting, training, and retaining workers --
Getting employees there --
Getting employees licensed --
Keeping employees and keeping them happy --
Motivating your employees --
Employee assistance programs --
Other human resource issues in casinos --
Effects of secondhand smoke and noise on casino employees --
Responsible Gambling And Addictive Behaviors / Chris Roberts and Maryann Conrad: --
Introduction --
Problem gambling versus pathological gambling --
Prevalence in the general population --
Attitudes and beliefs: gamblers versus nongamblers --
Gambling attitudes and beliefs --
Gambling frequencies, activities, expenditures, and behaviors --
Responsible gambling --
Programs to foster responsible gambling --
Casino As A Community Neighbor / Chris Roberts: --
Introduction --
Positive contributions to the community --
Negative contributions to the community --
Solutions that a casino can implement --
Index.
Series Title: Casino management essentials series.
Responsibility: Chris Roberts, Kathryn Hashimoto.

Abstract:

Overview: Casinos: Organization and Culture is a fascinating look at the world inside the casino building. The first section of the book describes the organizational structure of casino facilities with information on different casino departments and their functions and the culture within the casino hotel. The first section also includes an in depth look at food and beverage services within the casino industry as well as meetings, conventions, and entertainment. The second part of the book delves into the close relationship between the casino employees and the customers which has led to the creation of a culture within casinos that is highly distinctive. The lifestyle impact of the gamblers and the employees are thoroughly covered. For example some customers are very superstitious about which dealer's table they will sit, or which slot machine they will play, or even what clothing is worn. These feelings are real to the players and influence their actions, adding another layer to casino culture. Human resource issues in casino operations, responsible gaming and addictive behaviors, the casino as a community neighbor are also important aspects of casino culture that are detailed in this book.

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