skip to content
Challenges of managing information quality in service organizations Preview this item
ClosePreview this item
Checking...

Challenges of managing information quality in service organizations

Author: Latif Al-Hakim
Publisher: Hershey, PA : Idea Group Pub., ©2007.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
"Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for practitioners concerned with the management of information"--Provided by publisher.
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Genre/Form: Electronic books
Additional Physical Format: Print version:
Challenges of managing information quality in service organizations.
Hershey, PA : Idea Group Pub., ©2007
(DLC) 2006019120
(OCoLC)70107059
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Latif Al-Hakim
ISBN: 1599044226 9781599044224 9781599044200 159904420X 1599044218 9781599044217
OCLC Number: 75482915
Description: 1 online resource (xxiv, 319 pages) : illustrations
Contents: ""Front Page""; ""Copyright Page""; ""Table of Contents""; ""Foreword""; ""Preface""; ""Acknowledgments""; ""Section I: IQ Application in the Healthcare Industry""; ""Ch I: Galaxy's Data Quality Program: A Case Study""; ""Ch II: Information Quality Function Deployment""; ""Section II: IQ Application in Banking, Real Estates, and Postal Industry""; ""Ch III: Customer Investigation Process at Credit Suisse: Meeting the Rising Demands of Regulators""; ""Ch IV: Assessing Mass Consumer Information Quality Requirements Using Conjoint Analysis"" ""Ch V: Applying Name Knowledge to Information Quality Assessments""""Section III: IQ Applications for Database Management Services""; ""Ch VI: Information Quality: How Good are Off-the-Shelf DBMS?""; ""Ch VII: Management of Data Streams for Large-Scale Data Mining""; ""Ch VIII: Metadata Quality Problems in Federated Collections""; ""Section IV: IQ Application for Research and Development""; ""Ch IX: Analyzing Information Quality in Virtual Networks of the Services Sector with Qualitative Interview Data""; ""Ch X: Quality Measures and the Information Consumer"" ""Ch XI: DQ Options: Evaluating Data Quality Projects Using Real Options""""Ch XII: Purpose-Focused View of Information Quality: Teleological Operations Research-Based Appproach""; ""About the Authors""; ""Index""
Responsibility: [edited by] Latif Al-Hakim.
More information:

Abstract:

Poor quality of data and information can have a harmful impact on decision-making. This book presents cases and applications of information quality in various industrial service sectors. It provides  Read more...

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/75482915> # Challenges of managing information quality in service organizations
    a schema:MediaObject, schema:CreativeWork, schema:Book ;
   library:oclcnum "75482915" ;
   library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/900273538#Place/hershey_pa> ; # Hershey, PA
   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/pau> ;
   schema:about <http://experiment.worldcat.org/entity/work/data/900273538#Topic/business_&_economics_information_management> ; # BUSINESS & ECONOMICS--Information Management
   schema:about <http://id.loc.gov/authorities/subjects/sh2008006980> ; # Information technology--Management
   schema:about <http://experiment.worldcat.org/entity/work/data/900273538#Topic/service_industries_information_technology_quality_control> ; # Service industries--Information technology--Quality control
   schema:about <http://id.worldcat.org/fast/973112> ; # Information technology--Management
   schema:about <http://experiment.worldcat.org/entity/work/data/900273538#Topic/business_&_economics_knowledge_capital> ; # BUSINESS & ECONOMICS--Knowledge Capital
   schema:about <http://dewey.info/class/658.4038/e22/> ;
   schema:about <http://experiment.worldcat.org/entity/work/data/900273538#Topic/information_resources_management_quality_control> ; # Information resources management--Quality control
   schema:about <http://experiment.worldcat.org/entity/work/data/900273538#Topic/database_management_quality_control> ; # Database management--Quality control
   schema:about <http://id.worldcat.org/fast/888048> ; # Database management--Quality control
   schema:bookFormat schema:EBook ;
   schema:contributor <http://viaf.org/viaf/167776099> ; # Latif Al-Hakim
   schema:copyrightYear "2007" ;
   schema:datePublished "2007" ;
   schema:description """Front Page""; ""Copyright Page""; ""Table of Contents""; ""Foreword""; ""Preface""; ""Acknowledgments""; ""Section I: IQ Application in the Healthcare Industry""; ""Ch I: Galaxy's Data Quality Program: A Case Study""; ""Ch II: Information Quality Function Deployment""; ""Section II: IQ Application in Banking, Real Estates, and Postal Industry""; ""Ch III: Customer Investigation Process at Credit Suisse: Meeting the Rising Demands of Regulators""; ""Ch IV: Assessing Mass Consumer Information Quality Requirements Using Conjoint Analysis"""@en ;
   schema:description ""Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for practitioners concerned with the management of information"--Provided by publisher."@en ;
   schema:exampleOfWork <http://worldcat.org/entity/work/id/900273538> ;
   schema:genre "Electronic books"@en ;
   schema:inLanguage "en" ;
   schema:isSimilarTo <http://www.worldcat.org/oclc/70107059> ;
   schema:name "Challenges of managing information quality in service organizations"@en ;
   schema:productID "75482915" ;
   schema:publication <http://www.worldcat.org/title/-/oclc/75482915#PublicationEvent/hershey_pa_idea_group_pub_2007> ;
   schema:publisher <http://experiment.worldcat.org/entity/work/data/900273538#Agent/idea_group_pub> ; # Idea Group Pub.
   schema:url <http://belhaven.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=164214> ;
   schema:url <http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=164214> ;
   schema:url <http://www.infosci-online.com/content/tocVolumes.asp?ID=1191> ;
   schema:url <https://login.lacollegelibrary.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=164214> ;
   schema:url <http://www.ECU.eblib.com.au/EBLWeb/patron/?target=patron&extendedid=E_259766_0> ;
   schema:url <http://site.ebrary.com/id/10146712> ;
   schema:url <http://public.eblib.com/choice/publicfullrecord.aspx?p=275339> ;
   schema:url <http://catdir.loc.gov/catdir/toc/ecip0615/2006019120.html> ;
   schema:url <http://www.myilibrary.com?id=70736> ;
   schema:url <http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-59904-420-0> ;
   schema:url <http://www.myilibrary.com?id=70736&ref=toc> ;
   schema:url <http://www.books24x7.com/marc.asp?bookid=14723> ;
   schema:workExample <http://worldcat.org/isbn/9781599044200> ;
   schema:workExample <http://worldcat.org/isbn/9781599044224> ;
   schema:workExample <http://worldcat.org/isbn/9781599044217> ;
   wdrs:describedby <http://www.worldcat.org/title/-/oclc/75482915> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/900273538#Agent/idea_group_pub> # Idea Group Pub.
    a bgn:Agent ;
   schema:name "Idea Group Pub." ;
    .

<http://experiment.worldcat.org/entity/work/data/900273538#Topic/business_&_economics_information_management> # BUSINESS & ECONOMICS--Information Management
    a schema:Intangible ;
   schema:name "BUSINESS & ECONOMICS--Information Management"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/900273538#Topic/business_&_economics_knowledge_capital> # BUSINESS & ECONOMICS--Knowledge Capital
    a schema:Intangible ;
   schema:name "BUSINESS & ECONOMICS--Knowledge Capital"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/900273538#Topic/information_resources_management_quality_control> # Information resources management--Quality control
    a schema:Intangible ;
   schema:hasPart <http://id.loc.gov/authorities/subjects/sh85066147> ;
   schema:name "Information resources management--Quality control"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/900273538#Topic/service_industries_information_technology_quality_control> # Service industries--Information technology--Quality control
    a schema:Intangible ;
   schema:hasPart <http://id.loc.gov/authorities/subjects/sh85120347> ;
   schema:name "Service industries--Information technology--Quality control"@en ;
    .

<http://id.loc.gov/authorities/subjects/sh2008006980> # Information technology--Management
    a schema:Intangible ;
   schema:name "Information technology--Management"@en ;
    .

<http://id.worldcat.org/fast/888048> # Database management--Quality control
    a schema:Intangible ;
   schema:name "Database management--Quality control"@en ;
    .

<http://id.worldcat.org/fast/973112> # Information technology--Management
    a schema:Intangible ;
   schema:name "Information technology--Management"@en ;
    .

<http://viaf.org/viaf/167776099> # Latif Al-Hakim
    a schema:Person ;
   schema:birthDate "1946" ;
   schema:familyName "Al-Hakim" ;
   schema:givenName "Latif" ;
   schema:name "Latif Al-Hakim" ;
    .

<http://worldcat.org/isbn/9781599044200>
    a schema:ProductModel ;
   schema:isbn "159904420X" ;
   schema:isbn "9781599044200" ;
    .

<http://worldcat.org/isbn/9781599044217>
    a schema:ProductModel ;
   schema:isbn "1599044218" ;
   schema:isbn "9781599044217" ;
    .

<http://worldcat.org/isbn/9781599044224>
    a schema:ProductModel ;
   schema:isbn "1599044226" ;
   schema:isbn "9781599044224" ;
    .

<http://www.worldcat.org/oclc/70107059>
    a schema:CreativeWork ;
   rdfs:label "Challenges of managing information quality in service organizations." ;
   schema:description "Print version:" ;
   schema:isSimilarTo <http://www.worldcat.org/oclc/75482915> ; # Challenges of managing information quality in service organizations
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.