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Genre/Form: | Electronic books |
---|---|
Material Type: | Document, Internet resource |
Document Type: | Internet Resource, Computer File |
All Authors / Contributors: | Consumers Council of Canada.; Seaboard Group.; Scire Solutions Inc. |
OCLC Number: | 758079150 |
Description: | 1 online resource (62, 3 pages) : illustrations, digital file |
Contents: | Review of the situation -- outside of Canada: Summary of U.S. situations and regulation; Australia -- telecommunications industry ombudsman -- Wireless service complaint analysis -- CCTS data and user survey: CCTS complaint analysis; Consumer survey -- prepaid and postpaid plans -- Prepaid wireless survey summary -- Postpaid wireless survey summary: Top issues summarized -- Confirmation survey of activce consumers: Methodology; PIN survey results and feedback -- Conclusions and potential government response -- Appendices: Appendix A -- Prepaid wireless takes off; Appendix B -- Contract cancellation fees; Appendix C -- Consumer survey; Appendix D -- Active consumer survey 2010; Appendix E -- References. Table of contents -- Acknowledgements -- About the Consumers Council of Canada -- Foreword -- Executive summary -- Introduction and background. Industry and service overview: Wireless networks, operators and technologies: MVNOs and white-label brands -- Prepaid and postpaid wireless service: Prepaid wireless service description; Postpaid wireless service descriptions; Postpaid wireless plans -- comparison and observations. Wireless market / industry issues: Government consumer advocacy, blogs and industry sitess -- summary of issues: Commissioner for complaints for telecommunication services; The Public Interest Advocacy Centre; Wireless soapbox -- WIND mobile; The Office de la Protection du Consammateur; Howard Forums; I.D. Power and Associates 2009 Canadian Wireless Satisfaction Study -- Industry governance -- CWTA -- Canadian market legislation & activity: Federal; Ontario and Alberta; Quebec. |
Responsibility: | Scire Solutions Inc. and SeaBoard Group. |
More information: |
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