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Changing landscape of wireless plans : 2009 review of prepaid and postpaid wireless plans and consumer concerns Preview this item
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Changing landscape of wireless plans : 2009 review of prepaid and postpaid wireless plans and consumer concerns

Author: Consumers Council of Canada.; Seaboard Group.; Scire Solutions Inc.
Publisher: Toronto, Ont. : Consumers Council of Canada, 2010.
Edition/Format:   eBook : Document : EnglishView all editions and formats
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Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Consumers Council of Canada.; Seaboard Group.; Scire Solutions Inc.
OCLC Number: 758079150
Description: 1 online resource (62, 3 pages) : illustrations, digital file
Contents: Review of the situation --
outside of Canada: Summary of U.S. situations and regulation; Australia --
telecommunications industry ombudsman --
Wireless service complaint analysis --
CCTS data and user survey: CCTS complaint analysis; Consumer survey --
prepaid and postpaid plans --
Prepaid wireless survey summary --
Postpaid wireless survey summary: Top issues summarized --
Confirmation survey of activce consumers: Methodology; PIN survey results and feedback --
Conclusions and potential government response --
Appendices: Appendix A --
Prepaid wireless takes off; Appendix B --
Contract cancellation fees; Appendix C --
Consumer survey; Appendix D --
Active consumer survey 2010; Appendix E --
References. Table of contents --
Acknowledgements --
About the Consumers Council of Canada --
Foreword --
Executive summary --
Introduction and background. Industry and service overview: Wireless networks, operators and technologies: MVNOs and white-label brands --
Prepaid and postpaid wireless service: Prepaid wireless service description; Postpaid wireless service descriptions; Postpaid wireless plans --
comparison and observations. Wireless market / industry issues: Government consumer advocacy, blogs and industry sitess --
summary of issues: Commissioner for complaints for telecommunication services; The Public Interest Advocacy Centre; Wireless soapbox --
WIND mobile; The Office de la Protection du Consammateur; Howard Forums; I.D. Power and Associates 2009 Canadian Wireless Satisfaction Study --
Industry governance --
CWTA --
Canadian market legislation & activity: Federal; Ontario and Alberta; Quebec.
Responsibility: Scire Solutions Inc. and SeaBoard Group.
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