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Document Type: | Book |
---|---|
All Authors / Contributors: |
Gordon T Moore; John A Quelch; Emily C Boudreau |
ISBN: | 9780190886134 0190886137 |
OCLC Number: | 1019846359 |
Description: | xi, 251 pages ; 24 cm |
Contents: | Introducing choice -- Is healthcare special? -- Conditions for creating a consumer market -- The decision-making process -- The six E's of consumer decision-making -- Consumer segmentation strategies -- Making a consumer choice system work. |
Responsibility: | Gordon Moore, John A. Quelch, Emily Boudreau. |
Abstract:
"Choice Matters is the healthcare sector's guide to understanding and delivering the brand of consumer-centered care that is an imperative for the Zocdoc age. Drawing on the authors' diverse backgrounds in medicine, business, and public policy, this practically-oriented resource offers an on-the-ground introduction for clinicians and managers to better understand the differences between healthcare and other consumer-driven markets, what factors are most important for consumers in seeking care providers, how consumers make decisions about healthcare, the system-wide effects of increased consumer choice in healthcare, [and] the important distinction between patients and consumers"--
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Related Subjects:(19)
- Medical care -- Decision making.
- Consumer behavior.
- Consumer-driven health care.
- Consumer satisfaction.
- Decision making.
- Medical care.
- Consumer Behavior
- Decision Making
- Delivery of Health Care
- Consommateurs -- Comportement.
- Soins de santé gérés par l'usager.
- Consommateurs -- Satisfaction.
- Prise de décision.
- Prestation de soins.
- decision making.
- Gesundheitswesen
- Präferenz
- Verbraucher
- USA