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Clients & consultants : meeting and exceeding expectations

Author: Chip R Bell; Leonard Nadler
Publisher: Houston : Gulf Pub. Co., Book Division, 1985.
Series: Building blocks of human potential series.
Edition/Format:   Print book : English : 2nd edView all editions and formats
Summary:
Twenty six experts provide ideas and techniques that help both sides profit from the client-consultant relationship. They show how to choose, negotiate with, and use a consultant to solve specific problems and it gives consultants greater insight into meeting client needs. The book addresses the problem of client-consultant compatibility, the challenges of working with the entrepreneur owner, and the benefits of  Read more...
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Additional Physical Format: Online version:
Clients & consultants.
Houston : Gulf Pub. Co., Book Division, 1985
(OCoLC)892035732
Document Type: Book
All Authors / Contributors: Chip R Bell; Leonard Nadler
ISBN: 0872011194 9780872011199
OCLC Number: 10850854
Notes: Revised edition of: The Client-consultant handbook / edited by Chip R. Bell and Leonard Nadler. c1979.
Includes indexes.
Description: xvi, 345 pages : illustrations ; 24 cm.
Contents: Preface --
Part I. Introduction to the client-consulting relationship. Chapter 1. Developing a successful client-consultant relationship / Charles H. Ford --
Chapter 2. Explorations in consulting-client relationships / Chris Argyris --
Chapter 3. The characteristics of a helping relationship / Carl R. Rogers --
Part II. Client-consultant roles. Chapter 4. The consultant's role in organizational change / Neil G. Davey --
Chapter 5. The trainer's role as an internal consultant / Gordon L. Lippitt --
Chapter 6. The evolving role of the federal training consultant / Neal E. Chalofsky --
Part III. Entry. Chapter 7. The entry problem in consultation / John C. Glidewell --
Chapter 8. Rate yourself as a client / Antony Jay --
Chapter 9. Client-consultant compatibility : the client perspective / Fredric H. Margolis --
Chapter 10. Contracting : a tool for client-consultant understanding --
Chapter 11. Is help helpful? / Jack R. Gibb --
Part IV. Diagnosis. Chapter 12. Diagnosis : framework for consultants and clients --
Chapter 13. The organization as a micro-culture / Leonard Nadler --
Chapter 14. Consultants and detectives / Fritz Steele --
Chapter 15. Managing resistance / Anthony O. Putman --
Chapter 16. Surviving as a messenger : the client-consultant relationship during diagnosis / Richard M. Furr --
Part V. Response. Chapter 17. Choosing the depth of organizational intervention / Roger Harrison --
Chapter 18. Managing the response : a client perspective --
Chapter 19. The client-consultant relationship in organizational transition / Leonard Nadler, Zeace Nadler --
Chapter 20. The consultant's role with entrepreneur-owners / C. William Webb --
Chapter 21. Managing the consultant / Marie S. Nock, Alex L. Moore --
Part VI. Chapter 22. Evaluating the consulting process / Donald Swartz, Gordon Lippitt --
Chapter 23. Disengagement : reducing involvement with the client system --
Part VII. Issues. Chapter 24. Towards a philosophy of HRD consulting / Chip R. Bell --
Chapter 25. Ethical considerations in consulting / J. William Pfeiffer, John E. Jones --
Chapter 26. Organizations as "phrog" farms / Jerry B. Harvey --
Bibliography --
Author index --
Subject index.
Series Title: Building blocks of human potential series.
Other Titles: Clients and consultants
Client-consultant handbook.
Responsibility: editors, Chip R. Bell and Leonard Nadler.

Abstract:

Twenty six experts provide ideas and techniques that help both sides profit from the client-consultant relationship. They show how to choose, negotiate with, and use a consultant to solve specific problems and it gives consultants greater insight into meeting client needs. The book addresses the problem of client-consultant compatibility, the challenges of working with the entrepreneur owner, and the benefits of writing contracts to clarify goals and prevent misunderstanding.

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